Cafe Lead

Job Description

Job Description

Café Lead Employment Type: Full-time
Classification: Non-exempt

Job Summary

The Café Lead is responsible for overseeing the day-to-day operations of the café, ensuring a clean, welcoming, compliant, and profitable environment for members and guests. This role provides hands-on leadership to café staff, supports sales and customer service, manages inventory and ordering, and ensures the café consistently meets company standards for cleanliness, food safety, and member experience.

The Café Lead serves as a key point of contact for café operations and works closely with management to identify opportunities to improve sales, products, processes, and overall member satisfaction.

Supervisory Responsibilities

This position provides supervision to others.

Note: While this role does not directly oversee staff, it is responsible for training and day-to-day operations.

• Supervise and provide day-to-day direction to café staff.
• Train and support new café employees on company expectations, procedures, customer service, and café operations.
• Ensure café staff follow established food safety, cleanliness, customer service, and operational standards.
• Provide feedback and coaching to café staff as needed.
• Communicate staffing, operational, or performance concerns to management.

Duties & Responsibilities

• Oversee the daily operations of the café to ensure an efficient, organized, and positive member experience.
• Maintain overall cleanliness and organization of the café, including work areas, equipment, counters, storage areas, and customer-facing spaces.
• Order food, beverages, supplies, and other café products as needed to maintain appropriate inventory levels.
• Monitor inventory levels, track product usage, and minimize waste, spoilage, and unnecessary expenses.
• Ensure products are properly stored, labeled, rotated, and handled in accordance with applicable food safety requirements.
• Maintain compliance with health and safety requirements and support the café in preparing for and successfully completing health inspections.
• Monitor café sales and identify opportunities to increase revenue and improve product performance.
• Recommend and implement new products, menu items, promotions, or other ideas to increase café sales and enhance the member experience.
• Provide product samples to members when appropriate and in accordance with company guidelines.
• Monitor and respond to member feedback related to the café and work to resolve concerns promptly and professionally.
• Support positive Google reviews and the café's online reputation by providing excellent customer service and encouraging satisfied members to share their experiences.
• Ensure the café is appropriately stocked, presented, and ready for members throughout operating hours.
• Maintain accurate records related to inventory, ordering, sales, and other café operations as required.
• Communicate café needs, trends, challenges, and opportunities to management.
• Ensure company policies, procedures, and standards are consistently followed.
• All other duties as assigned.

Required Skills & Abilities

• Strong customer service and interpersonal skills.
• Ability to lead, train, and motivate team members.
• Strong organizational and time-management skills.
• Attention to detail and commitment to cleanliness and quality.
• Ability to monitor inventory, identify supply needs, and manage product ordering.
• Basic understanding of sales and revenue-generating practices.
• Ability to identify opportunities for process and product improvements.
• Strong communication and problem-solving skills.
• Ability to work independently while also collaborating effectively with management and team members.
• Ability to maintain a professional, positive, and welcoming environment for members and guests.
• Ability to follow food safety, health, and company compliance requirements.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Education & Experience

• High school diploma or equivalent required.
• Food safety or food handler certification, if required by applicable state or local regulations.
• Previous experience in a café, restaurant, food service, retail, hospitality, or customer-facing environment preferred.
• Previous leadership, supervisory, or training experience preferred.
• Experience with inventory management, ordering, sales, or customer service preferred.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully