Epic Customer Care Associate

Job Description Our client is seeking a Customer Care Associate to join their team. Customer care is being pulled from ambulatory clinics on a daily basis. We need a resource that can help supplement the team during this transition that will have the flexibility to round customer clinics to address Epic related questions. Additionally, manage help desk tickets by triaging, troubleshooting, and resolving issues in a timely, customer-focused manner. Equal Opportunity We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Strong Epic knowledge – Epic credentialed or certified in Ambulatory and Cadence applications. Experience supporting various roles and specialties (providers, nurses, techs, schedulers, front desk, etc.) Specialties – Internal Medicine, OB‑GYN, Behavioral Health, Neurology, Endocrinology, Allergy, Pediatrics, Gastroenterology, Rheumatology, etc. Local to Nashville (highly preferred) Strong customer service experience Managing Help Desk tickets by triaging, troubleshooting, and resolving issues in a timely, customer‑focused manner. Coaching providers on efficiency tools. #J-18808-Ljbffr Insight Global