Customer Service Specialist

Customer Service Specialist

Now hiring Customer Service Specialist Direct Hire Location: Geneseo, NY *Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY Pay Rate: $17.20 $17.75 per hour + monthly bonus opportunities Shift: Full-Time | MondayFriday | Daytime Hours *Training schedule: MondayFriday, 8:00 AM5:00 PM Schedule: Flexible scheduling within business hours. One weekday per week extends until 9:00 PM. Bring Your People Skills. We'll Bring the Opportunity. Be the calm in the call. As a Customer Service Specialist, you'll listen, support, and guide customers toward the answers they need. Why You'll Love It: Health + Welfare stipend adds $4.23-$4.93/hour Benefits start Day 1 Medical, Dental, Vision, and more! Direct hire opportunity What You Bring: High school diploma or GED Minimum 1 year of collections experience Strong communication, reading, and typing skills Familiarity with modern office practices and computer systems Excellent attention to detail and organizational skills Ability to follow detailed procedures and work independently Must be within commuting distance of Geneseo, NY How You'll Make an Impact: Contact debtors regarding delinquent accounts and available repayment options Make inbound and outbound collection calls with professionalism and accuracy Conduct skip-tracing to locate updated contact or employment information Negotiate payment arrangements or escalate complex cases as needed Document all interactions thoroughly and follow scripts verbatim Verify account details for special cases, including disability or bankruptcy Ensure compliance with federal/state regulations and organizational policies Perform additional duties as assigned "Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate Pick up more than calls. Pick up a career. Apply now. Join a Team That Works for You At Staffmark, we're more than just a staffing companywe're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go. With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen. Join us and experience the advantage of working with a trusted name in recruitingbecause your success is our success. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.