Technical Support Manager - Lead Engineers, Elevate CSAT (Remote)
$116k - $181kCribl
- Remote job
Cribl, a B2B SAAS data observability company, is seeking a Technical Support Manager to lead a highly technical support team, ensuring top-tier customer success and rapid incident response. You will mentor engineers, review case metrics, and drive processes, with on-call duties; candidates should have at least 3 years leading technical teams and 10 years in customer-facing roles. This remote-first role offers a competitive base salary range of 116k–181k USD and a comprehensive benefits package. #J-18808-Ljbffr Cribl
$100k - $120k
...to map, measure, and manage site activity.... ...Your Mission: As the Technical Support Team Manager , you... ..., Technical Support Engineers, and Senior Technical... ...support metrics (e.g., CSAT, Resolution Time,... ...at the admin or team-lead level. Remote pilot license (Part...Remote workWork from homeWorldwide- UDT is a leading technology enabler... ..., and managing technology—whether... ...include technical, professional... ...customer-centric support delivery... ..., and elevate the customer... ..., Technical Engineering teams, and vendor... ...requirements.Manage remote, hybrid, and... ...such as CSAT, FCR, SLA...Remote workCurrently hiringWork at officeWork visaAll shiftsShift workNight shiftWeekend work
$120k - $135k
...Description Job Description TECHNICAL SUPPORT MANAGER Are you ready to elevate your career and be a part of creating... ...: Supervise and lead IT support technicians internally... ...technical professionals Exposure to remote support technology and tools. Experience...Remote workWork experience placementWork at officeFlexible hours$95k - $125k
Technical Support Manager OUR COMPANY SimX is a fast-growing company... ...Success, Product, and Engineering teams to ensure a... ...and Product teams to elevate complex technical issues... ...build, motivate, and lead a successful technical... ...generally open to remote work within the continental...Remote workLive inHome office$190.82k - $220.82k
ServiceNow Inc. in Santa Clara, CA is seeking a Manager, Technical Support Management - Performance to lead efforts on CSAT, TTR, and backlog metrics. You will leverage extensive experience to optimize KPI performance and customer satisfaction while driving process improvements...Remote job$140k - $170k
Technical Support ManagerAbout the role: We are looking for a... ...motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will... ...metrics, including CSAT, Initial Response, SLA... ...optimize efficiency, elevating customer support...Full timeWork experience placementWork at office- ...career growth in a supportive, hands-on... ...of thousands of remote terminal units (... ...Customer Experience & Technical Support Manager is a hands-on... ...support team while elevating the customer... ...Customer Experience Lead customer... ...Partner with Engineering, Field Service,...Remote workWork at officeLocal areaImmediate startFlexible hoursWeekend work
- ...We are seeking a Lead Software Engineer to direct the... ...you will bridge technical vision with product... ...: Lead and elevate engineering colleagues... ...project management.Communication &... ...vision).Flexible remote work arrangements... ...professional development support.#LI-ML1Remote workFlexible hours
$116.8k - $146k
...innovative team that supports Westinghouse’s... ...the role:As a Lead Fabrication Follow-Up Engineer you will serve... ...while providing technical guidance and resolving... ...report to the Manager of AP1000 HVAC... ..., blending remote flexibility with... ...team members to elevate overall team capability...Remote workFlexible hoursShift work- ...San Diego and the Bay Area, with remote considered for the right person,... ...and integration issues, explain technical fixes in plain language, and work with engineering on bugs that need deeper... ...bring: experience in technical support at a software company; comfort troubleshooting...Remote workFull time
- ...decades in executive technical leadership at Google... ...the Site Reliability Engineering (SRE) discipline. At... ...a founding Technical Support Lead (Senior Staff Engineer... ...support posture, case management architecture, and support... ...paired with one remote workday for focused,...Remote workPermanent employmentWork at office
- ...are seeking Senior Lead Engineer-Substations to... ...while strengthening technical excellence across... ...processes, elevate quality and mentor... ...shape team growth, support multi-disciplinary... ...for performance management, hiring and general... ...to recruiters or agencies. #LI-Remote#LI-KF1Remote workFull timeContract workTemporary workPart time
$148.3k - $198.8k
...diverse team of engineers, business... ...the company. The Lead Software Engineer... ...report to the Manager, Software Engineering... ...— from technical specs through delivery... ...delivery and elevate quality, while... ...Integrate and support complex systems... ...with distributed/remote teams. Strong...Remote workWork experience placementWorldwide$112.7k - $193.2k
...flexibility to work remotely * from... ...Responsibilities:Lead design and... ...for upholding engineering best practices... ...services and APIs supporting adjudication... ...clarification, technical design, build,... ...selecting appropriate managed services and... ...engineers and elevating technical...Remote workMinimum wageFull timeContract workWork experience placementWork at officeLocal area- ...schedule of both Remote and In-Office... ...experienced and driven Lead Software Engineer to lead the... ...provide strong technical leadership and mentorship... ...platform supporting both B2B and B2C... ...with Product Managers and business stakeholders... ...mentor who elevates the capabilities...Remote workFull timeTemporary workWork at officeLocal areaFlexible hours
$155.67k - $185.33k
...clarity. World's leading companies... ...a Lead Value Engineer to own customer... ...operational needs into technical strategy. As a... ...with elite management consulting and... ...Family Support: Benefit from... ...that balances remote focus with vibrant... ...Continuous Growth: Elevate your skills...Remote workFull timeWork at officeLocal areaWorldwideFlexible hours$157k - $200k
...clarity. World's leading companies... ...a Lead Value Engineer specializing in... ...lifecycle. Lead technical discovery and... ...Transformation: Support our customers... ...supply chain management, engineering,... ...that balances remote focus with vibrant... ...Growth: Elevate your skills through...Remote workFull timeWork experience placementWork at officeLocal areaWorldwideFlexible hoursShift work- ...About the Role As a Technical Lead, you’ll join a spectacularly talented team of engineers and you’ll help shape them into... ...production code yourself and elevating the engineers around you through... ...guidance, and direct management. You will be expected to move...Remote workFull time
- PPG is seeking a Global Technical Support Manager to lead the delivery of high-quality, responsive technical... ...and agility.This role is open to a remote location; We are seeking highly... ...interface between Product Management, Engineering, R&D, and regional teamsProvide technical...Remote workLocal area
- MaziCTools is seeking an experienced Remote Customer Support Manager to enhance our customer support operations. This part-time role requires oversight... ...management, a Bachelor's degree, and proven success in leading remote teams. The position offers the opportunity to...Remote jobPart time
$80k - $130k
...bold leaders to join us. Our remote-first distributed team... ...make - we’re looking for a Technical Support Engineer to join and help us build... ...performance metrics such as SLA, CSAT, and Time to Resolution (... ...customer experience. Lead and manage end-to-end technical...Remote workFlexible hours$89.26k - $151.74k
...seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled IT service desk supporting a federal technology program.... ...performance metrics including CSAT, Customer Effort Score (CES),... ...is:$89,261.00 - $151,744.00DC Remote Office (DC99)SummaryLocation:...Remote workFull timeContract workWork experience placementWork at officeLocal area$180k - $230k
...of the programs we support require U.S.... ...enables operators and engineers to rapidly build,... ...for an experienced Lead AI/ML Software Engineer... ...of [R]AIMS: a technical builder-leader... ...feedback, and actively elevating technical... ...Work Type: Remote within the U.S.; preference...Remote workLive in$156.8k - $235.2k
...Lead Software Engineer Paramount Skydance Corp. is seeking a Lead Software... ...engineering pillars. You will define technical direction, lead complex... ...automation services that support GQE. Lead the design of... ...engineers across GQE and elevate engineering maturity...Remote work- ...Technical Support ManagerBring your energy to Aggreko as Technical Support Manager based in Europe. You'll play a key role in leading and evolving our Technical Support Desk, ensuring timely, high-... ...weeks to mining operations and remote communities who rely on us for decades...Remote workLocal areaWork from homeFlexible hours
- ...JOB TITLE: Lead Engineer FLSA STATUS: Exempt... ...Engineering Manager SUPERVISORY RESPONSIBILITIES... ...JOB LOCATION: Remote TRAVEL:... ..., influencing technical direction across... ...intended Monitor and support software to meet... ...and teacher who elevates the capabilities...Remote workTemporary workFlexible hours
$196k - $230k
...clarity. World's leading companies... ...Applied Value Engineer, you will push... ...lifecycle. Lead technical discovery and... ...intelligent deduction management), ensuring... ...Family Support: Benefit from... ...that balances remote focus with vibrant... ...Continuous Growth: Elevate your skills...Remote workFull timeWork experience placementWork at officeLocal areaWorldwideFlexible hoursShift work$80k - $87k
...POSITION SUMMARY: The Lead Building Engineer is responsible for performing... ...Chief Engineer or Property Manager and clients to schedule... ...position is working on-site. Remote or hybrid options are not available... ...create an environment that elevates the human spirit and brings...Remote workWork at officeShift work$185k - $208k
...New York, we support more than 500,... ...looking for an AV Engineer to be the... ...footprint — and the technical director... ...as technical lead on our company... ...wide meetings (remote and in person)... ...vendor and project management of office... ...signal flow, rack elevations, control...Remote workFull timeWork at officeLocal area2 days per week3 days per week$212.1k - $342.65k
...intelligent agreement management, Docusign... ...as a Principal Engineer in the... ...architectural and technical direction of our... ...senior leaders, lead architectural design... ...to support high data volumes... ...lead engineers, elevate technical decision... ...in-office and remote work. Access to...Remote workPermanent employmentFull timeContract workWork at officeLocal areaFlexible hours2 days per week
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