Customer Experience Associate

Customer Experience Associate

Team Parsons is seeking a friendly and dependable Customer Experience Associate to help create a welcoming and positive experience for every customer who visits our dealership. This front-line position supports both our customers and dealership team by assisting with daily operations, customer communication, and administrative support to ensure a smooth and professional experience throughout the dealership.

Key Responsibilities:

• Deliver a warm, professional first impression by greeting all showroom and service customers with enthusiasm and hospitality
• Guide customers to the appropriate team members and assist with general dealership inquiries
• Support an exceptional customer experience by maintaining a clean, comfortable, and welcoming customer lounge and reception area

Administrative Support

• Accurately maintain customer records, process transactions, and assist with administrative documentation and reporting
• Handle customer concerns with professionalism, empathy, and urgency, escalating issues when appropriate
• Support daily dealership operations including phone coverage, mail distribution, office organization, and supply management
• Assist with cash handling, receipts, invoices, and basic inventory or operational tracking as needed
• Collaborate with all departments to ensure smooth communication and a positive customer experience throughout the dealership
• Perform additional administrative and customer support duties as assigned

Qualifications & Skills:

• High school diploma or equivalent preferred; customer service, administrative, or dealership experience strongly desired
• Strong communication skills with the ability to interact professionally and warmly with customers and team members
• Ability to stay organized, manage multiple tasks, and maintain accurate records
• Comfortable handling basic math, cash transactions, and administrative processes with attention to detail
• Demonstrates professionalism, reliability, and sound judgment when resolving customer concerns
• Team-oriented mindset with a willingness to support coworkers and contribute to a positive workplace culture

Requirements

• Valid driver's license
• Saturday availability (8am-1pm)
• Reliable, self-motivated, and detail-oriented
• Team player with a positive attitude

Benefits

• Medical, Dental & Vision Insurance
• Paid time off and vacation (earned after 60 days of employment!)
• Paid holidays after 60 days (we're closed for many major holidays!)
• Short/Long Term Disability
• Life Insurance
• Growth opportunities
• Paid Training
• Long term job security
• Health and wellness
• Retirement with employer match
• Discounts on vehicle purchases and services

Parsons of Eagle River, a family owned and operated hometown dealership, strives to treat our customers and employees with the utmost respect. Our vision is to operate with fair, consistent, and responsible actions so we can reinvest in our team, our community, and remain a business our community can count on for generations to come.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Parsons Auto Group