Operations Manager

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Operations Manager

Full Time Management

Salary Range: $100,000.00 To $120,000.00 Annually

Operations Manager

Location: Doral, Florida
Department: Operations / Logistics
Reports To: VP of Operations / COO
FLSA Status: Exempt
Pay: $100,000 - $120,000
Bonus: 15%

Position Summary

The Operations Manager manages and coordinates the warehouse, logistics, and operational systems infrastructure of Om Produce under limited supervision. This role is responsible for developing and implementing policies and procedures, preparing financial and operational analyses and reports, and auditing current procedures to monitor and improve efficiency of operations. The Operations Manager achieves operational objectives by contributing information and recommendations to strategic plans, implementing production, productivity, quality, and customer-service standards, and resolving problems. This role serves as the day-to-day site leader and the designated on-site SQF practitioner responsible for the implementation and maintenance of the SQF food safety program.

Key Responsibilities

Warehouse Operations & Systems

Oversee daily warehouse operations and its various components, ensuring compliance with company, local, state, and federal policies and regulations

Develop warehouse operations systems including product handling, storage requirements, receiving processes, equipment utilization, inventory management, and shipping

Develop warehouse layout, product flow, and product handling systems; evaluate and recommend new equipment

Analyze process workflow, manning, and space requirements and equipment layout; implement operational improvements

Evaluate the accuracy of system inventory by comparing stock status to physical counts

Minimize shrinkage and spoilage through FIFO enforcement and inventory control practices

Implement cost reduction principles in all aspects of warehouse transactions, adjustments, and returns

People Management & Development

• Oversee the supervision of warehouse personnel including work allocation, training, and problem resolution
• Evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity
• Develop Team Leaders and Supervisors to effectively oversee the daily routines of their assigned teams
• Supervise quality of work for all employees to ensure tasks are performed correctly, efficiently, and effectively
• Ensure seamless on-site shift transitions between 1st, 2nd, and 3rd shift supervisors
• Participate in and coordinate the design and implementation of data collection and analysis systems

Food Safety & Quality Compliance

• Serve as the designated on-site SQF practitioner responsible for the implementation and maintenance of the SQF program
• Adhere to and enforce all policies and procedures as referenced by OSHA, PrimusGFS/CGMPs, quality, food safety, and food defense programs
• Ensure products are kept at proper temperatures and stored correctly to comply with food safety and quality standards
• Develop and implement policies and procedures consistent with organizational standards to ensure efficient and safe warehousing operations

Facilities & Maintenance

• Oversee building and grounds maintenance, custodial functions, and security and emergency preparedness procedures
• Ensure the facility is clean and maintained according to company policy and procedures
• Manage and review service contracts; schedule and oversee service from vendors and contractors
• Conduct and document regular facilities inspections; check and document completed work by vendors and contractors
• Recommend maintenance, mechanical, electrical, and facility design modifications as needed
• Communicate workplace safety precautions to employees and enforce safe operating standards at all times
• Prepare financial and operational analyses and reports for leadership as requested
• Audit current procedures to monitor and improve efficiency of operations on an ongoing basis
• Monitor and report on production KPIs including receiving, shipping, order processing, repacking, and equipment and facilities maintenance
• Drive continuous improvement initiatives across all warehouse departments to reduce costs, increase throughput, and improve service quality
• Improve manpower utilization within operations by refining processes and eliminating inefficiencies

Cross-Functional Collaboration

• Partner with Purchasing to align receiving schedules with inbound product flow and inventory needs
• Collaborate with Transportation to ensure trucks are loaded, staged, and dispatched on schedule
• Work with Sales and Customer Service to address order accuracy issues and ensure fulfillment meets customer expectations
• Support new product introductions, seasonal planning, and special projects as directed by leadership

Qualifications

Education & Experience

• Bachelor’s degree in Operations, Supply Chain, Business, or a related field preferred, not required
• 5-8 years of progressive warehouse or distribution management experience, with a minimum of 3 years (5 preferred) in a management role
• Deep experience in food distribution, fresh produce, or perishable goods warehousing required
• Experience as an SQF Practitioner or with HACCP, PrimusGFS, or equivalent food safety programs strongly preferred
• Strong working knowledge of OSHA, warehouse safety regulations, and inventory management systems
• Experience with ERP systems (SAP Business One preferred) and warehouse management technology
• Strong leadership and people management skills with the ability to develop high-performing teams across multiple shifts
• Excellent analytical and problem-solving skills with a continuous improvement mindset
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Effective communication skills with the ability to interact across all levels of the organization
• High attention to detail and commitment to quality, safety, and operational excellence
• Bilingual in English and Spanish preferred

Physical & Work Environment

• On-site role based in Doral, Florida with regular presence throughout the warehouse, dock, and office areas
• Must be able to work in cold/refrigerated warehouse environments
• Flexible availability required including early morning, overnight, and weekend coverage as business needs demand
• May be asked to travel to other out-of-state locations and future sites as business needs require