Overnight Assistant Manager
$80k - $90kFull-time
Hyatt Hotels
Description Act as the hotel representative for all employee and guest related matters. Responsible for the overall supervision of staff and property during the overnight shift. Ensure guest expectations are met and LPM standards are maintained. Other duties as required JOB FUNCTIONS:
QUALIFICATIONS:
- Meetings and communication:
- Completes and distributes nightly reports
- Works closely with Front Office Manager and Revenue Team towards maximizing occupancy.
- Maintains strong relations with night mangers at other hotels in the city towards picking up additional rooms from sold-out hotels.
- Communicates all events, problems or issues from the overnight to the concerned people.
- Remains informed of room availability, special events within hotel (banquets, meetings, tours) to provide general information.ormation.
- Reviews manager's log book and completes tasks
- Inspects front and back of the house operations on an on going basis
- Inspects guest areas for coverage, appearance and follow-us when necessary
- Controls rooms inventory and maximizes revenue and occupancy
- Supervises Front Office and checks in guests when necessary
- Greets and accompanies guests.
- Closes the date for the hotel operating systems and runs the audit
- Supervises overall hotel staff in the overnight
- Trains, counsels, develops and evaluates the front office overnight staff
- Recommends disciplinary actions for the overnight staff
- Keeps the staff motivated and energetic
- Ensures that the staff members respect the procedures and standards.
- Supports the Front Office Manager in overseeing departmental operations, including payroll, scheduling, and other administrative responsibilities as needed.
- Insures maximum safety of guests, patrons, and employees in case of an emergency
- Handles and resolves inquires, special services and requests, guest related problems, etc.
- Handles guest complaints, quickly and efficiently, informing department head when necessary
QUALIFICATIONS:
- At least 2 years Front Office management experience in a comparable property.
- 4 years Bachelor's degree in Hotel Management.
- 3 years of hotel experience
- Multilingual
- Problem Solving (Measuring abilities to think strategically, to create solutions to complex situations.)
- Working under pressure, using good judgment, and meeting deadlines.
- Ability to use diplomacy when dealing with problems internally or with guests.
- Communicating verbally and in writing; fluent in English.
- Completing detailed tasks with accuracy
- Using tact, courtesy and enthusiasm in any work situation.
- Communicating in other languages a plus, especially French.
- Operating computerized equipment. Familiar with Opera Cloud, MS Office (Word, Excel, Outlook), Minibar system, and Lodgenet system, etc.
Vacancy posted 1 day ago
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