CREW LEAD - City of Industry

Join Our Team at Original Tommys Hamburgers

Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If yes, Original Tommys Hamburgers is looking for you to join our outstanding team!

The candidate we are looking for should be able to perform the essential duties and responsibilities to include proficiency in the following restaurant duties:

• General supervision including coaching, directing, training to ensure team members are performing duties based on Tommys standards and protocols
• Collaborate with upper management on performance review preparation and disciplinary documentation
• Resolve customer incidents, complaints; handle media inquiries
• Manage schedule changes, staff timekeeping along with meal breaks and rest periods
• Ensure all staff members are aware and comply with restaurant security and surveillance practices
• Cash drawer management to include cash drawer and safe reconciliation, daily inventory, managers authorization card completion, insert close, crew & office food, gift certificates, coupons and discounts
• Notify Unit Manager of products that need to be ordered; ensure correct receipt of deliveries
• Assist in the documentation and management of visits and mystery shopper reports, safety meetings and procedures, accident reports, etc.
• Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam stations, cashier and janitorial duties according to Company standards
• Assist as needed on prep work, machine setup, breakdown, and sanitation processes
• Successfully complete restaurant Crew Lead training and test
• Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion
• Follow food safety procedures
• Demonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learn
• Demonstrate a high level of quality of work, attendance and appearance
• Adhere to all Company policies, procedures and safety regulations
• Adhere to all local, state and federal laws
• Perform other duties assigned by manager related to your position

Whats in it for you?

• Health benefits (regular full-time status)
• Sick Leave
• Employee Meal Program
• Starting pay $1.00 per hour above minimum wage
• Growth opportunities

Original Tommys is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Original Tommys makes hiring decisions based solely on qualifications, merit, and business needs at the time.