Full-Time Call Center Agent NRH
$17 per hourMAP
Full-Time Call Center Agent Company: Map Communications Location: North Richland Hills, TX (In-Office) Pay: $17/hr Schedule: 40 hrs/week (10-hr shifts) Requires working one weekend day (Saturday or Sunday) and holidays At Map Communications, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms. No prior experience is necessary! We offer complete, paid training from day one to ensure your success. Day-to-day: Deliver friendly, professional, and empathetic customer service during high-volume incoming calls. Accurately collect, verify, and route message details to clients. Enter caller data efficiently into our system with a high degree of precision. Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards. Requirements: Upbeat, clear, and professional phone demeanor. Strong written and verbal English skills (correct grammar and spelling required). Basic proficiency with Windows-based computer systems. Typing speed of at least 35WPM. Dependable attendance and a strong dedication to quality work. Availability to work one weekend day per week and scheduled holidays. Benefits and Perks: Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth! Health Coverage: Medical, Dental, and Vision insurance options. Retirement and Security: 401(k) with employer match and free Life Insurance. Time Off and Support: Paid Time Off (PTO) and legal assistance programs. Map Communications is an Equal Opportunity Employer. #J-18808-Ljbffr MAP
Vacancy posted 4 days ago
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