Delivery Manager

Bilingual (Spanish) - Product Delivery Manager - International Markets (LATAM) The Product Delivery team is a core client facing team of Capital One's Global Payment Network. While Product Owners develop technical specifications, our team serves as the Subject Matter Experts (SMEs) directly bridging the gap between product strategy and client implementation. In this role, you will lead the technical enablement and end-to-end integration of core payment products—including EMV, Digital, Tokenization, and 3DS for issuing and acquiring partners across the LATAM region. We are looking for a hands‑on technical lead who does more than manage project timelines: you must understand the underlying technical specs, troubleshoot implementation bottlenecks, evaluate logs/failures, and guide external partners through full network certification. Core Responsibilities: Technical Client Delivery & Architecture: Act as the primary technical SME to Issuers, Acquirers, Processors, and Gateways, translating complex network product specifications into actionable client implementation plans. L3 Terminal Certification Support (Acquiring): Guide partners through L3 terminal certification setup, connectivity, test case execution, and TSE configuration. Evaluate test case failures, address technical queries, analyze/approve waivers, and review final documentation to approve Letters of Certification (LOC). Serve as a SME for network test tools (card/host simulators). Card Profile Validation Support (Issuing): Consult with Issuers to select and build card profiles adhering to Network EMV specifications. Troubleshoot CPV failures, validate pre-requisites, approve waivers, and sign off on final LOCs. Technical Troubleshooting & Investigation: Conduct root‑cause analysis on technical integration issues—digging into specs, transaction flows, and configuration files rather than acting purely as an administrative project manager. Process Improvement & Strategy: Identify inefficiencies in existing implementation models to optimize client onboarding, improve metrics tracking, and support the commercialization of new payment capabilities. Risk & Partner Management: Proactively manage technical risks, Escalate customer‑impacting issues, and maintain strong relationships with internal business teams and external service providers. Successful candidates will need to complete a Language Assessment Basic Qualifications: High School Diploma, GED or equivalent certification At least 4 years of experience with L3 Certification (Acquiring or Issuing), ISO 8583, EMV specifications, contactless NFC, 3D Secure (3DS) or Digital Tokenization At least 5 years of experience in client‑facing technical delivery or stakeholder management At least 2 years of technical troubleshooting and investigation experience within payment network implementations Fluent in Spanish and English Preferred Qualifications Bachelor’s Degree in Computer Science, Information Technology, Engineering or Business Experience utilizing industry test tools and providers (FIME, UL, ArgoTechno) Experience working directly with Payment Service Providers (PSPs), acquirer processors, or card issuers in the Latin American (LATAM) market At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Riverwoods, IL: $138,100 - $157,700 for Principal Product Delivery Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io. Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr