Family Resource Specialist

Job Description

Job Description

Overview

Some careers are just jobs. This one is different. At Pinnacle Family Services , the work you do every day has a real and lasting impact on children and families who need it most.

For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection.

When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work.

Pinnacle Family Services is part of Health Connect America , a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better.

Come make a difference and grow with us.

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Responsibilities

Make a real difference by managing a dynamic caseload, where you'll provide personalized support that transforms lives and helps clients achieve their goals. Embrace flexibility with schedules that adapt to family and youth needs, offering you the opportunity to work non-traditional hours and create meaningful impact. Partner closely with your supervisor to craft a schedule that maximizes your potential and meets critical service needs, which may include evenings, weekends, and holidays. 

Essential Duties: 

• Manage an assigned caseload of referrals and provide services in accordance with referral requirements, assessments, and established objectives.
• Engage children, families, and caregivers in service delivery and treatment planning.
• Assess client and family needs and identify appropriate interventions to support safety and desired outcomes.
• Plan, implement, and adjust interventions using evidence-based and best-practice approaches.
• Become a catalyst for positive change by continuously assessing and refining service strategies, ensuring that each intervention moves clients closer to their personal transformation and wellness goals.
• Meet with designated clients for the prescribed number of hours, days, or contacts per week in accordance with program requirements.
• Maintain ongoing communication and coordination with referring authorities and involved stakeholders.
• Attend court hearings and provide testimony as required.
• Master the art of professional documentation, where your meticulous record-keeping becomes a critical tool in supporting client progress, maintaining organizational excellence, and ensuring the highest standards of care.
• Transport clients using a personal vehicle, as necessary and in accordance with policy.
• Provide mentoring, coaching, and job shadowing to new or current staff as assigned.

Qualifications

• Bachelor's degree in a related field of social work, psychology or behavioral science. 
• Valid driver’s license, auto insurance and access to a vehicle.

Be Well with HCA:  

• We recognize the importance of self-care and work/life balance. 

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. 

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. 

• Additional benefits include: 

• Access to a Health Navigator 

• Health Savings Account with company contribution 
• Dependent Daycare Flexible Spending Account 
• 401(k) Retirement Plan 

• Benefits Hub 

• Tickets at Work 

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!  

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.  For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters