Public Desk Assistant

Job Type: Part TimeDepartment: Adult ServicesTurn On Job AlertsJoin an award-winning Library! The Schaumburg Township District Library has an onsite 20 hour/week, part-time Public Desk Assistant position open. The vital role of the Public Desk Assistant is providing customer service at two of our public service desks, assessing and fulfilling patrons’ needs for information and materials and maintaining departmental procedures and policies. Hours are as follows and requires flexibility.Mondays: 5:00 p.m.-9:00 p.m.Tuesdays: 5:00 p.m.-9:00 p.m.Thursdays: 10:00 a.m.-1:00 p.m.Fridays: 8:30 a.m.-1:00 p.m.Weekend Rotation:Saturdays: 8:30 a.m.-5:00 p.m.Sundays: 11:30 a.m.-5:00 p.m.The schedules are based on the needs of the library and could change if and when needed. The pay range for this position is $17.31-$20.76 per hour, based on skills and qualifications.Benefits include Paid Vacation Days, Paid Holidays, Paid Personal Days, Paid Sick Days, Dental Plan, Educational Assistance, 457 Retirement Plan, Pet Insurance and Legal Plan.POSITION SUMMARY:The Public Desk Assistant is responsible for providing customer service at two of our public service desks, assessing and fulfilling patrons’ needs for information and materials and maintaining departmental procedures and policies. This position requires good organizational and communication skills and the flexibility and training to move from task to task in a team environment. Specific responsibilities will be assigned by the supervisor on the basis of experience, skills, and specific needs of the department and number of hours worked.REQUIREMENTS FOR ALL EMPLOYEES:Ability to be a team-player and work pleasantly and effectively with all patrons, staff, supervisors, and others.Ability to learn various job functions, perform them correctly, and understand the necessity in overall library operations.Ability to independently function efficiently in a changing and varied environment with frequent interruptions.Ability to exercise good judgement and focus on details.Ability to follow all library policies and procedures.Demonstrates commitment to incorporating principles of Diversity, Equity, and Inclusion into everyday work.ESSENTIAL DUTIES AND RESPONSBILITIES:Provides reference services to patrons at the public service desks.Assists in providing technology and equipment assistance to patrons.Handles financial transactions and maintains cash drawer.Sets up equipment for library programs and public meetings.Manages study room reservations for patronsCreates and maintains pillar displaysKeeps apprised of Library programs, policies and procedures and building layout to assist patrons most effectively.Participates in relevant training, continuing education and/or professional development.Other duties as assigned.EDUCATIONAL AND EXPERIENCE REQUIREMENTS:Bachelor’s degree in related field or equivalent knowledge and skill in areas related to the responsibilities of the position.Customer service experience is required.Knowledge of e-material resourcesThe deadline to apply for the job posting is June 9, 2026.Schaumburg Township District Library is an Equal Opportunity Employer #J-18808-Ljbffr