Shift Manager (Auntie Anne's/Cinnabon)

San Francisco Outlets: CA199/CB004969

Job Description

Auntie Anne’s & Cinnabon Shift Manager

Lead the Twist. Lead the Roll. Become an Auntie Anne’s & Cinnabon Shift Manager!

Our Mission: To create moments of joy through freshly baked pretzels, world-famous cinnamon rolls, and exceptional guest experiences.

Your Mission: Bring that mission to life—every single shift.

Since day one, Auntie Anne’s has been known for its hand-rolled pretzels and fresh-baked goodness, while Cinnabon has delighted guests with warm, irresistible treats and iconic Makara® cinnamon. Together, we create memorable experiences that turn everyday moments into something special.

We're growing our team and looking for motivated, people-first leaders to step into a Shift Manager role.

If you're ready to blend leadership with positivity, pride, and great food, this is your moment.

As a Shift Manager , you're more than a supervisor—you're the heartbeat of the bakery and pretzel shop. When the General Manager or Assistant Manager is away, you keep operations running smoothly, the team energized, and guests leaving happy and satisfied.

What You'll Do

Lead the team and serve as the go-to leader during your shift
Maintain high standards for product quality, service, cleanliness, and food safety
Motivate and coach team members to deliver excellent guest experiences
Handle challenges confidently—from team needs to guest concerns
Support operations for both Auntie Anne's and Cinnabon products and standards
Know when to escalate issues to store leadership
Assist with opening and closing procedures, cash handling, and inventory management

Perks You'll Love

Key holder opportunities with opening and closing responsibilities
Flexible scheduling with 20–40 hours per week
Free on-duty shift meals and employee discounts on Auntie Anne's and Cinnabon favorites
Training and development opportunities to support career growth
Free uniforms
Eligible benefits may include:
- Health insurance
- Life insurance
- 401(k)

What We're Looking For

Must be 18 years of age or older
3–6 months of first-line supervisory experience preferred
Flexible availability, including evenings, weekends, and holidays
TB clearance required (if applicable by location)
0–1 year of food service, bakery, or retail experience
Ability to stand, bend, lift, scoop, and stay active throughout your shift
Comfortable working in warm and cold environments (ovens, prep areas, walk-ins)
Basic math and computer skills (Microsoft Office, POS systems)
Ability to taste-test products for quality assurance
Cash handling and customer service experience a plus
Food handler certification (current or obtained within 30 days of hire)
High school diploma or equivalent experience
Comfortable using smartphones, tablets, and POS technology
General knowledge of food service, bakery, or quick-service restaurant operations is a bonus

Ready to Lead with Flavor?

Join the Auntie Anne's & Cinnabon team and twist your passion, leadership, and future into one exciting opportunity.

Apply today and help us serve joy—one pretzel and one cinnamon roll at a time! ??

Apply

Vacancy posted 9 days ago

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