HVAC Dispatcher (Experienced)

Job Description

Job Description

Tired of being just another number in a corporate machine? Join HVAC Cowboys—where your experience, hustle, and leadership behind the board actually matter. We’re a rapidly growing, tech-driven local company serving the Austin metro area, and we’re looking for a seasoned Dispatcher who knows how to keep the day running smooth, the techs moving, and customers feeling taken care of.

What’s in it for You?

• Competitive Pay: $45,000 - $65,000 + (Spiffs & Bonuses) Based on experience (HVAC dispatch experience strongly preferred)
• Bonuses: Performance-based bonuses and incentives
• Comprehensive Benefits: Medical, dental, vision, 401(k) with company match, PTO, paid holidays, life insurance, and employee discounts.
• Schedule: Full-time , year-round work in a growing market
• Career Growth: Real opportunity to grow with a company that promotes from within
• Tech-Forward Operation: Work in modern systems and tools (Service Titan and other digital platforms)

• Why You’ll Love It Here

  • No corporate red tape—you’ll be heard, supported, and trusted to run the board
  • Big opportunities in a booming market— Austin is growing, and so are we
  • Innovation at its best— we use the latest tech to stay fast and organized
  • A team that has your back— no egos, just pros who take pride in what we do

  Your New Role

  As an Experienced HVAC Dispatcher in the Austin area, you’ll own day-to-day dispatching for residential (and potentially light commercial) service calls. You’ll be the calm in the chaos—balancing priorities, traffic, tech skillsets, customer needs, and real-time changes throughout the day.

  You’ll be responsible for:

  • Owning the dispatch board and managing the schedule in real time
  • Coordinating, routing, and dispatching technicians to maximize productivity and minimize drive time
  • Triaging incoming calls and prioritizing jobs based on urgency, location, and technician strengths
  • Proactively communicating with customers about arrival windows, updates, delays, and next steps
  • Supporting technicians with job status updates, approvals, reschedules, parts coordination, and follow-ups
  • Keeping clean, accurate job notes and records in our systems (Service Titan and other tools)
  • Partnering with Service/Operations leadership to hit daily goals (efficiency, capacity, customer experience)

  Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to talk through your experience and goals.

  Job requirements

  Experience:

  • 3+ years of dispatch experience in HVAC ( preferred) or another skilled trade (plumbing/electrical/field service)

  Skills & Attributes:

  • Strong understanding of service call flow: triage → dispatch → updates → closeout → follow-up
  • Confident communicator who stays professional and steady under pressure
  • High attention to detail; fast, accurate typing and documentation habits
  • Comfortable using dispatch/scheduling software and CRMs (Service Titan experience is a plus)
  • Strong problem-solving instincts and the ability to make quick, smart decisions

  Bonus Points:

  • Knowledge of Austin-area routing and traffic patterns
  • Experience scheduling maintenance agreements/memberships and demand service
  • Spanish/English bilingual

  Other Requirements:

  • Background check & drug test required