VoIP Engineer - Hosted & On-Prem Phone Systems

Job Description

Job Description

Technology... It’s What We Do!

We are expanding our Telephony team and looking for a talented VoIP professional who is passionate about technology, problem-solving, and delivering excellent customer support.

ParaTech , a well-established leader in technology-based services and one of the largest technology firms in the area, has an immediate opening for a Telephony/VoIP Specialist in the greater New Orleans market. We are currently at a 28 person headcount across the NOLA and Dallas offices.

We’re looking for a voice specialist in the NOLA market who can support both hosted and on-premises phone systems for our business clients. This hybrid role combines remote support and administration with hands-on installs and service calls in the field. It’s ideal for someone who knows phones inside and out and enjoys owning a system from the first call flow to the last handset. Ready for an immediate hire!

Responsibilities

1. Administer and support hosted VoIP platforms, including SkySwitch and OIT
2. Install, configure, maintain, and troubleshoot on-premises phone systems
3. Build and modify call flows, auto attendants, hunt groups, call queues, voicemail, and time-of-day routing
4. Provision and deploy IP desk phones, softphones, and mobile apps
5. Troubleshoot call quality issues such as one-way audio, dropped calls, jitter, and latency
6. Configure network settings that affect voice, including QoS, voice VLANs, and firewall and SIP settings
7. Manage number porting, SIP trunks, e911 setup, and carrier coordination
8. Perform on-site visits for system cutovers, new installs, and service calls
9. Document work in the ticketing system and follow escalation procedures when needed
10. Serve as a trusted point of contact, delivering excellent customer service both remotely and on-site

Qualifications

1. 3+ years of business telephony / VoIP support experience
2. Hands-on experience with SkySwitch and/or OIT hosted platforms strongly preferred
3. Hand-on experience with MS Teams Integration a plus
4. Experience supporting on-premises PBX systems
5. Solid understanding of SIP, RTP, and basic networking (TCP/IP, DNS, DHCP, VLANs, QoS)
6. Experience provisioning and troubleshooting IP phones
7. Excellent troubleshooting skills and a strong customer-service focus
8. Valid driver’s license and reliable transportation required
9. Relevant certifications (vendor phone system certifications, CompTIA Network+, etc.) a plus

ParaTech offers a better than competitive salary, medical, 401K (Company matching!) and a great corporate culture. We are the largest small company you will work for. Great benefits, salary and yet, a family atmosphere. We work hard and we play hard.

This role has the opportunity to become a leader in this VoIP division of ParaTech, in both the NOLA and Dallas markets.

About ParaTech
ParaTech is a Hudson Initiative based Veteran owned business, and many of our engineers are veterans themselves. ParaTech operates as a debt free company and carries AAA bonding paper.

ParaTech currently operates in Dallas and along the Gulf Coast, and our headquarters are in the greater New Orleans, LA (Elmwood, Harahan).

Please only apply if you have proven experience and a positive attitude.
If you think you are up to this challenge, please contact us today.

Veterans are especially encouraged to apply. \nCompany Description

ParaTech is a Hudson Initiative based Veteran owned business and many of our engineers are veterans themselves. ParaTech operates as a debt free company, and carries AAA bonding paper. ParaTech currently operates along the Gulf Coast. ParaTech's headquarters are in New Orleans LA.

Company Description

ParaTech is a Hudson Initiative based Veteran owned business and many of our engineers are veterans themselves. ParaTech operates as a debt free company, and carries AAA bonding paper. ParaTech currently operates along the Gulf Coast. ParaTech's headquarters are in New Orleans LA.