Contents Restoration Business Development Representative

Job Description

Job Description

Pack2Normal – Contents Restoration Business Development Representative

Position Summary

The Pack2Normal Contents Restoration Business Development Representative is responsible for driving business growth by developing relationships with restoration contractors, insurance professionals, commercial clients, and property management companies. As a contents-only restoration company, Pack2Normal partners with restoration companies that do not offer in-house contents services, allowing them to provide a complete restoration solution to their customers while maintaining ownership of the client relationship.

This position is focused on generating new referral partnerships, increasing brand awareness, and positioning Pack2Normal as the premier contents restoration partner throughout the markets we serve.

The ideal candidate is an energetic, relationship-driven sales professional who understands that trust, responsiveness, and exceptional customer service are the foundation of long-term partnerships.

About Pack2Normal

Pack2Normal specializes exclusively in contents restoration. Our mission is to restore our customers' personal belongings and peace of mind after fire, water, mold, storm, and other property losses.

Unlike full-service restoration companies, our sole focus is contents restoration. This specialized approach allows us to provide industry-leading expertise in:

• Emergency Pack-Out Services
• Contents Cleaning and Restoration
• Textile and Soft Goods Restoration
• Electronics Restoration
• Document and Media Recovery
• Art and Specialty Item Restoration Coordination
• Secure Contents Storage
• Inventory Management
• Pack-Back and Final Delivery Services

We proudly serve homeowners, businesses, insurance carriers, and restoration contractors by becoming an extension of their team—not their competition.

Key Responsibilities

• Develop new business relationships with restoration companies that need a trusted contents restoration partner.
• Build strategic partnerships with restoration companies, insurance adjusters, insurance agents, property managers, commercial property owners, and facility managers.
• Conduct daily sales calls, networking events, lunch-and-learns, and educational presentations.
• Educate restoration contractors on how outsourcing contents restoration allows them to increase profitability, improve customer satisfaction, and focus on structural restoration.
• Promote Pack2Normal as the preferred contents restoration partner while ensuring our restoration partners remain the primary contractor on every project.
• Generate new referral opportunities from plumbers, HVAC contractors, roofing companies, electricians, and other trade partners.
• Create emergency response partnerships with commercial clients and property management companies.
• Maintain regular communication with referral partners through scheduled visits and follow-up meetings.
• Track sales activities, opportunities, and customer interactions.
• Work closely with operations to ensure every referral receives exceptional service from first contact through final delivery.
• Attend community events, chamber meetings, industry associations, and trade shows to increase company visibility.
• Meet or exceed monthly, quarterly, and annual sales goals.

Why Restoration Companies Partner with Pack2Normal

The Sales Representative must confidently communicate the value of partnering with Pack2Normal, including:

• Specialized contents restoration expertise.
• Faster turnaround times.
• Increased customer satisfaction.
• Reduced operational overhead.
• No investment required in contents facilities or specialized equipment.
• Access to trained contents restoration professionals.
• Accurate inventory and chain-of-custody documentation.
• Secure storage facilities.
• A true partnership that allows restoration contractors to retain ownership of their customer relationships.
• White-glove customer service that reflects positively on every referral partner.

Qualifications

• Minimum of two years of outside sales or business development experience preferred.
• Experience within restoration, insurance, construction, moving, contents restoration, or disaster recovery is highly desirable.
• Outstanding communication and presentation skills.
• Strong networking and relationship-building abilities.
• Self-motivated with excellent organizational skills.
• Proficient with Microsoft Office and CRM software.
• Valid driver's license and clean driving record.

Desired Characteristics

• Competitive and goal-oriented.
• Highly professional in appearance and communication.
• Excellent public speaking and presentation skills.
• Strong negotiation and closing abilities.
• Customer-first mindset.
• Team player who collaborates well with operations.
• Ability to thrive in a fast-paced, service-driven environment.
• Passionate about helping people recover after disasters.

Performance Expectations

Success will be measured by:

• New restoration company partnerships established.
• New insurance and commercial referral relationships developed.
• Monthly face-to-face sales meetings completed.
• Revenue growth from new and existing referral partners.
• Customer satisfaction and referral partner retention.
• Commercial account development.
• Achievement of monthly, quarterly, and annual sales goals.

Compensation & Benefits

• $55,000 base salary plus uncapped commission opportunities.
• Commission plan available after 90 days.
• Vehicle allowance or company vehicle (where applicable).
• Cell phone provided.
• Laptop or tablet provided.
• Health, dental, and vision insurance options.
• Paid holidays and Paid Time Off (PTO).

Professional sales training and career development opportunities