Mobile Service Technician

Job Description

Job Description

Description:

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline, and continuous improvement.

We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Ford products in the DFW market while maintaining a top ranking in customer service, employee satisfaction, and owner loyalty. Who we are and how we do business is defined in our Core Values, Vision, and Mission statements.

BENEFITS:

• The largest Ford new vehicle inventory in North Texas and over 200 pre-owned vehicles
• Ongoing training to hone your skills and your team’s skills.
• Excellent compensation
• 5-day work week available
• Matching 401(k)
• Medical Insurance, Dental Insurance, Vision Insurance
• Long- and Short-Term Disability Insurance
• Life insurance, Critical Illness, Hospital Indemnity, Accident Insurance
• Paid vacation for full-time employees.
• Employee discount on vehicle purchases, parts and service
• Drug-Free Work Environment
• Air-Conditioned shop
• We’re passionate about our culture

ESSENTIAL DUTIES:  

• Promotes the dealership by presenting a professional image, a positive attitude, and clean work area.
• Road tests vehicles as needed to ensure repairs are completed properly.
• Suggests additional work that is needed.
• Completes service and repair assignments correctly, to pass quality inspections or test drives.
• Collects all necessary information before requesting parts (e.g., model year, etc.).
• Maintains sufficient personally-owned tools; keeps tools in good working order.
• Completes proper repair estimates that are accurate and explain the concern, cause, and correction (Three C’s)
• Is punctual for the work shift and works the entire shift as expected.
• Informs supervisor of being late or absent.
• Completes assigned Ford Training.
• Completes Hazmat Training.
• Performs service and repairs that are needed and approved by the customer.
• Completes the assigned inspection on the vehicle.
• Be licensed to legally drive.
• Be insurable to drive the mobile repair vehicles.
• Willingness to work in diverse weather conditions.

• Valid Driver’s License and Insurable
• High School degree or equivalent preferred
• Other certifications or licenses as required by state law
• Refrigerant License if performing A/C diagnosis and repair.
• Ford Certification preferred.

DISCLAIMER:

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.