TEAM LEADER

Shift Leader

This position is primarily responsible for providing exceptional guest experiences. The Shift Leader is also responsible for employee supervision in conjunction with, or in the absence of a General Manager/Assistant Manager by creating a fun work environment. And motivating the team to deliver exceptional guest service and food quality while maintaining safety.

Responsibilities Include, but are not limited to:

• Leads by example to treat all guests in a manner to ensure their complete satisfaction. Always strives to deliver an exceptional experience to every guest
• Supervises, coaches, directs, and provides feedback to employees throughout shifts. Providing training and counseling when necessary
• Responsible for ensuring safe, high-quality food and standards of execution of the menu including maintaining adequate product levels during each shift, day, and week
• Addresses guest concerns regarding their food or service and takes appropriate corrective action to ensure their complete satisfaction
• Ensuring the bakery is clean from including but not limited to the kitchen, service line, dining area, restrooms, patios and sidewalks/parking lot
• Performs all roles and duties of a Team Member as needed including working as a Greeter/Cashier, a Sandwich Maker, a Prep Person, the Barista or Drive-Thru Station, Baker and managing/orchestrating catering orders
• Conduct a variety of administrative duties that maximize the efficiency, productivity, and organization of the restaurant and team
• Conducts daily audits of all necessary safe funds, line checks and wellness checks as required by Company policy
• Assemble and make bank deposits at the end of each shift and execute catering deliveries as needed
• Maintains compliance with local, state, and federal regulations

Required Education, Experience and Skills:

• Must be 18 years or older
• Must be dedicated to delivering high quality guest service by being reliable, timely, and communicative to the business
• Must be able to read, count and accurately complete documentation in English
• Must be able to read and understand menu boards and order prompters/monitors
• Being a brand ambassador by providing and wearing non-slip shoes in conjunction with the uniform policy and upholding uniform policy requirements
• Must be able to work varied hours/days as business dictates including early hours and weekends
• Must be able to pass background check as applicable with local, state, and federal law
• Must be in possession of, or able to acquire, a ServSafe Certification prior to completion of leadership training
• Possession of a current, valid, state issued driver's license (always preferred but only required at specific locations) and meet the driving qualifications as required by Company policy

Physical Requirements:

Frequently walks, sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Ability to process vague, abstract verbal and written instructions. Ability to work under stress, interruptions, and tight deadlines. The noise level in the work environment is usually moderate, little exposure to chemicals and potential exposure to smoke. This position is not substantially exposed to adverse environmental conditions. The duties of this position may change from time to time. Bagel Brands reserves the right to add or delete duties and responsibilities at the discretion of Bagel Brands or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Bagel Bagels and its affiliates are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.