Outpatient Case Manager

Job Description

Job Description

Outpatient Case Manager Canaan, CT

About the Position:

At Mountainside, our Outpatient Case Managers play a vital role in helping clients navigate treatment, build recovery supports, overcome barriers, and successfully transition to the next stage of care. The Outpatient Case Manager serves as a central point of support for clients, families, and treatment teams. Through advocacy, care coordination, crisis response, and discharge planning, you'll help clients build the skills, supports, and confidence they need to sustain long-term recovery. If you're passionate about helping individuals achieve meaningful change and thrive in a collaborative, client-centered environment, we'd love to hear from you.

Schedule:

Monday, Wednesday, Friday: 9:00 AM - 5:30 PM

Tuesday and Thursday: 11:30 AM - 8:00 PM

Your Role:

Client Support & Recovery Planning

• Conduct individual case management sessions and therapeutic check-ins.
• Help clients establish treatment goals, build healthy routines, strengthen recovery supports, and develop aftercare plans.
• Support clients in following clinical recommendations and maintaining engagement in treatment.
• Provide crisis intervention, safety support, and timely escalation of concerns when needed.

Care Coordination & Resource Navigation

• Connect clients with community resources, healthcare providers, recovery supports, and continuing care services.
• Assist with practical needs including referrals, transportation coordination, and return-to-work, school, or home planning.
• Support completion of FMLA, disability, unemployment, and other recovery-related documentation.

Admissions & Client Experience

• Welcome new clients and families to the program.
• Complete admissions paperwork and orient clients to services, expectations, and available supports.
• Foster a safe, respectful, and trauma-responsive environment that promotes healing and engagement.

Collaboration & Communication

• Maintain regular communication with families, referents, community partners, and collateral supports.
• Partner closely with counselors, clinical staff, admissions, utilization review, billing, recovery coaches, alumni services, and other departments to ensure continuity of care.
• Participate in clinical recommendation and case consultation meetings to support client progress and treatment planning.

Documentation & Compliance

• Maintain accurate, timely documentation in Aura, Salesforce, and other clinical systems.
• Ensure records meet quality, regulatory, and audit standards.

Qualifications:

• Associate or Bachelor's Degree related to the healthcare field. For Example: Social Work, Psychology, DARC program.
• An active CAC or higher is strongly preferred.
• Minimum two (2) years of case management experience supporting individuals with co-occurring mental health and substance use disorders required.
• Experience navigating substance use treatment systems, recovery resources, and community-based services is strongly preferred.
• Strong relationship-building, communication, and crisis-management skills.
• Ability to manage multiple priorities while remaining organized and client-focused.
• Commitment to trauma-responsive, person-centered care.

Compensation:

The base rate of pay for this position is $24.00 - $28.85 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Professional Development and Training
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.