Customer Service Representative - State Farm Agent Team Member

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Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: I opened my agency in 2020 and lead a close-knit team of five, built on strong values, community involvement, and a true family-first mindset. As a second-generation State Farm agent, I grew up around this business and bring years of industry experience into how I lead and support my team. I attended Washington State University and am a proud parent of four very active kids, so I understand firsthand the importance of balance, flexibility, and showing up for what matters most.

Giving back is at the heart of our agency. We're deeply involved in our community through the Chamber of Commerce, local food bank volunteering, youth and semi-pro football sponsorships, scholarship programs, community dinners, Fourth of July events, and ongoing support of local law enforcement and first responders. That commitment has been recognized through honors like Business Leader of the Year, Woman-Owned Business of the Year, and a Congressional Letter of Recognition for community involvement.

For our team, we offer a 401k, licensing reimbursement, earned bonus days, additional PTO opportunities, free snacks and drinks, team lunches, outings, and early office closures on Fridays. Our culture is family-oriented, supportive, and driven by the belief that attitude and effort matter. We're looking for motivated, growth-minded team members who take initiative, think creatively, and want to build something meaningful alongside people who truly care.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Lacey Brown - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $45,000.00 - $60,000.00 per year


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Omaha, NE and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.