Receptionist/Swim Teacher

Blue Gems Swim School is Chicagoland's premier boutique family-owned swimming school focusing on infant, children, and teens learn to swim lessons as well as a variety of progressive aquatic development programs.

BENEFITS:

• Ability for career growth in leadership roles.
• Paid Training.
• Flexible hours.
• Valuable work experience.
• Future references/referrals.

REQUIREMENTS:

• Knowledge of customer service standards and procedures including phone etiquette.
• Ability to prepare routine administrative paperwork.
• Ability to learn new software as required.
• Basic computer database experience including Excel.
• Ability to multi-task between in person, phone and email communications simultaneously.

DUTIES AND RESPONSIBILITIES:

• Initial class scheduling and communication via phone & email with customers to determine proper swim classes for enrollment.
• Communication with swim instructors to update achieved swim skills in student database.
• Coordinate with parents/customers to transfer students to next level of swim program when ready as well as change current scheduling as needed.
• Account management with regards to makeup lessons, cancellations and re-enrollments.
• Ability to perform multiple roles in the company as needed, including swim instruction based on the Blue Gems curriculum (training provided)
• Lifeguard/CPR certification should be obtained within 60 days of hiring (training provided either -in-house or off-site, cost of the certification will be reimbursed).
• Effectively communicate progress and feedback to students and their parents or guardians, ensure customer satisfaction.
• Processing in-person enrollments.
• Executing transactions of retail goods for sale at the facility.
• Perform various cleaning/maintenance duties according to pre-shift and post-shift checklist.
• Assist with closing and securing the facility.
• Perform miscellaneous job-related duties as assigned.