MEMBER CONSULTANT

Member Consultant

Location: Paseo Del Norte/Wyoming Blvd

Schedule of Work: (not a remote or hybrid position) - Monday to Friday: 8:30 AM to 5:30 PM - Rotating Saturday: 9:00 AM to 1:00 PM Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Short-Term Disability, Life Insurance, and AD&D
• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement for Professional Development
• 401(k) Plan with Employer Match
• Pension Plan for Long-term Security
• Exciting Opportunities for Career Advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Member Consultant at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization's mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Assistant Branch Manager, the Member Consultant is responsible for engaging members in consultative financial discussions and providing tailored solutions to meet their financial needs. This role requires proficiency in processing transactions, handling cash securely, maintaining compliance with regulatory requirements, and delivering high-value financial services. The Member Consultant contributes to the branch team by building strong member relationships, deepening financial engagement, and continuously expanding their expertise in financial products and services to enhance the overall member experience.

Relationship Building & Consultative Services

• Build and maintain strong member relationships through genuine, consultative conversations that uncover financial needs and opportunities.
• Educate and advise members on products and services, including checking, money and savings accounts, credit cards, unsecured & auto loans, and digital banking solutions, ensuring alignment with their financial goals.
• Utilize credit bureau analysis and member financial data to identify solutions that support members' financial growth.

• Guide members through the loan application process, ensuring an efficient, service-oriented experience.
• Support financial literacy initiatives by providing educational resources and guidance to help members achieve long-term financial success.

• Execute the new member onboarding process with care, ensuring a seamless transition into Sandia Area's banking services.
• Foster collaboration within the branch team to create an inclusive and supportive service environment.
• Meets or exceeds individual performance goals by delivering exceptional service, following established processes, and proactively identifying member needs to support branch success.

Transaction & Account Support

• Perform a wide range of financial transactions with accuracy, including deposits, withdrawals, transfers, and payments while ensuring compliance with internal and regulatory policies.
• Assist members with account maintenance, including new account openings, business accounts, money market accounts, wire transfers, and account updates.
• Leverage technology to enhance the member experience by promoting digital banking solutions and self-service options.
• Ensure secure and compliant handling of member information.

Branch Operations

• Maintain cash integrity by following established cash handling policies, including cash drawer & check balancing, transaction & service product logging, and security procedures.
• Participate in branch opening and closing procedures, ensuring operational readiness and compliance.
• Maintain detailed records of transactions, documentation uploads, and other operational activities to ensure audit-readiness.
• Contribute to the branch's overall success by upholding efficiency, security, and process improvement initiatives.
• Demonstrate flexibility by performing various functions within the branch, ensuring smooth operations and a positive member experience.

Required of all Sandia Area employees

• Demonstrate a strong commitment to upholding the organization's mission, vision, and values in all interactions and responsibilities.
• Represent the credit union with professionalism, integrity, and ethical conduct at all times.
• Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.
• Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union's mission and service philosophy.
• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all member interactions.
• Maintain the confidentiality and security of member information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.
• Undergo background and credit checks as required by federal and state regulations.
• Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.
• Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the branch and the organization.
• Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.

Qualifications

Knowledge, Skills, and Abilities (KSAs)

• Expertise in member engagement, financial consulting, and transactional services with a strong understanding of financial institution operations and compliance.
• Ability to analyze financial information, interpret credit reports, and provide appropriate banking recommendations tailored to member needs.
• Proficiency in executing financial transactions with a high degree of accuracy, integrity, and attention to detail.
• Ability to explain and recommend financial products using a consultative, member-first approach that prioritizes financial well-being.
• Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
• Strong interpersonal and member service skills to cultivate meaningful relationships and deliver exceptional member experiences.
• Adept at learning and utilizing new banking technologies, systems, and processes to enhance service delivery and operational efficiency.
• Thorough understanding of regulatory compliance requirements and a demonstrated ability to adhere to established policies and procedures to ensure operational integrity.
• Analytical and problem-solving skills to effectively resolve member concerns and operational challenges.
• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing branch environment.
• Ability to perform essential branch operations
• Must be able to transition from station to station as needed to serve members and lift up to 15 lbs.

Education and Experience Requirements

• High school diploma or GED required.
• Minimum of one year of customer service, financial services, or sales, preferably within a credit union or banking environment.
• Experience handling financial transactions and cash, demonstrating accuracy and compliance with security protocols.
• Working knowledge of credit union operations, financial products, and industry best practices.

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.