Medical Assistant - Lead - PN Primary Care Clinic-San Ramon - Full Time - 8 Hour - Days

Job Overview The Lead Medical Assistant (MA) is a key member of the clinical support team who actively contributes to patient care delivery and assists with coordinating daily clinic operations. The Lead MA supports the clinic manager by performing a variety of operational and administrative responsibilities, while also serving as a clinical resource for the care team by mentoring staff and assisting with training new and existing team members. This role blends direct patient care responsibilities with clinical, operational, and administrative support duties while acting as a resource within the clinic. Education Completion of Medical Assistant Program - Accredited - Required High School Graduate or Equivalent - Preferred Experience 3 years Healthcare - Medical Assistant - Required Healthcare - Electronic Health Records - Required Medical Office - Required 3 years Healthcare - Healthcare Administration - Preferred Experience training and mentoring staff on ambulatory workflows and protocols, with knowledge of Operator Standard Work to ensure consistency and quality – Preferred.. Certifications & Licensures BLS Basic Life Support - American Heart Association - Required Certified Medical Assistant (CMA) - Preferred Skills Strong verbal communication skills with the ability to convey information clearly and accurately, coupled with proficiency in creating precise and comprehensive documentation. Knowledge of organizational policies, procedures, systems and objectives. Strong clinical skills; able to perform clinical tasks accurately and safely. Ability to accurately escalate patient concerns and communicate provider instructions via phone and patient portal. Proficiency in electronic health record (EHR) systems and basic computer applications. Strong organizational and time-management skills to prioritize tasks in a fast-paced environment. Ability to reinforce adherence to standard workflows and processes among team members. Knowledge of privacy, confidentiality, and HIPAA compliance requirements. Problem-solving and critical-thinking skills for addressing patient and operational issues. Leadership and team coordination skills to support staff and maintain efficient clinic operations. Strong customer service and interpersonal skills to ensure a positive patient experience. Ability to adapt to changing priorities and maintain composure under pressure. Work Shift 08.0 - 08:00 - 17:00 No Waive (United States of America) Pay Range $36.23 - $48.90 Hourly Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area. Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it. Scheduled Weekly Hours 40 Employer Overview John Muir Health is a nationally recognized, not-for-profit health care organization east of San Francisco serving patients in Contra Costa, Alameda and southern Solano Counties. It includes a network of more than 1,000 primary care and specialty physicians and 6,300 employees, The health system’s facilities include John Muir Health, Walnut Creek Medical Center (554-bed acute care facility), which serves as Contra Costa County's only designated trauma center, and John Muir Health, Concord Medical Center (247-bed acute care facility). Together, they are recognized as top centers for neurosciences, orthopedic, cancer, cardiovascular, trauma, emergency, pediatric, and high‑risk obstetrics care. Other areas of specialty include general surgery, robotic surgery, weight‑loss surgery, rehabilitation and critical care. In February 2024, John Muir Health opened the Behring Pavilion, which is home to the UCSF‑John Muir Health Jean and Ken Hofmann Cancer Center in Walnut Creek. This state‑of‑the‑art facility brings cancer prevention, diagnosis, treatment, and care coordination into one location. Patients benefit from the expertise of top cancer specialists from John Muir Health and UCSF Health and have access to the latest treatment advances close to home. John Muir Health also offers complete inpatient and outpatient behavioral health programs and services at our 73‑bed fully accredited psychiatric hospital and outpatient center located in Concord. In addition, John Muir Health provides a number of primary care and outpatient services at 89 practice sites throughout the community and urgent care centers in Berkeley, Brentwood, Concord, San Ramon and Walnut Creek. John Muir Health offers a collaborative, patient‑centered health care environment with an emphasis on listening, explaining, and working together as a team, to help patients achieve their optimal health. We recognize those who exemplify excellence and reward them for contributing to our collective success. From individual to department to spontaneous recognition, Employee of the Month, Employee Suggestion Program rewards, Employee Success Sharing Program, and many more, we find unique ways to thank our employees for the outstanding efforts they make every day. Benefits and Compensation Competitive salary and benefit package available. Company Culture At John Muir Health, we strive to be a leading health system through the cultivation of a culture of belonging where every patient, employee, provider, and community member feels safe and valued for embracing all aspects of their differences. Equal Opportunity Statement As an Equal Opportunity employer, we encourage and consider all applicants for employment without regard to race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by law. For more information, please visit the EEO website here. All hospitals are accredited by The Joint Commission, a national surveyor of quality patient care. John Muir Health is an equal opportunity employer. #J-18808-Ljbffr John Muir Health