Tier 1 NOC Analyst (Q Clearance)

Who we are: ShorePoint is a fast-growing, industry-recognized and award-winning cybersecurity services firm focused on high-profile, high-threat public and private sector customers who demand experience and proven security models to protect their data. We embrace a “work hard, play hard” mentality and celebrate individual and company successes. We are passionate about our mission and going above and beyond to deliver for our customers, while fostering an environment that supports creativity, accountability, mission success, critical thinking and a desire to give back to our community. The Perks: As recognized members of the Cyber Elite, we work together in partnership to defend our nation’s critical infrastructure while building meaningful and exciting career development opportunities in a culture tailored to the individual’s technical and professional growth. We are committed to the belief that our team members do their best work when they are happy and well cared for. In support of this philosophy, we offer a comprehensive benefits package, major carriers for healthcare providers. Highlighted benefits include 144 hours of PTO, 11 holidays, 85% of insurance premiums covered, a 401(k), continuing education, certification maintenance and reimbursement and more. Who we’re looking for: We are seeking a Tier 1 Network Operations Center (NOC) Analyst to support enterprise infrastructure health, connectivity and frontline user support. This role combines infrastructure monitoring, alert triage and incident detection with customer-facing technical support and service desk coordination. The Tier 1 NOC Analyst monitors enterprise wide-area networks (WAN), local-area networks (LAN), encrypted boundary gateways and sensor suites while serving as the primary point of contact for customer support inquiries, technical trouble tickets and operational triage. This is a unique opportunity to shape the growth, development and culture of an exciting and fast-growing company in the cybersecurity market. What you’ll be doing: Actively monitor enterprise dashboards, network management systems (NMS) and operational telemetry (e.g., Nagios, Splunk or native NNSA telemetry suites). Identify, triage and record link outages, packet degradation, device failovers, hardware faults and anomalous network traffic patterns across enterprise and enclave environments. Perform first-line network troubleshooting using ping, traceroute, nslookup, Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) inspection, interface status verification and basic queries. Validate the operational status of enterprise cybersecurity sensor suites and logging feeds, reporting transmission disruptions to engineering teams. Act as the initial point of contact for enterprise users and site administrators reporting IT, connectivity, telecommunications and access issues via phone, portal and email. Log, classify, prioritize and manage trouble tickets from inception to resolution using enterprise ticketing platforms (e.g., ServiceNow, Remedy). Troubleshoot end-user connectivity issues, including virtual private networks (VPN), remote access solutions, credential/token issues and workstation communication bottlenecks. Maintain clear, continuous communication with end users regarding incident status, maintenance windows and expected resolution times. Execute established Standard Operating Procedures (SOPs) and runbooks for common incidents and outages. Rapidly escape unresolved or critical incidents, including backbone degradation, critical enclave disconnections and suspected security events, to Tier 2 Network Engineers, System Administrators or Incident Handlers. Participate in bridge calls, major incident response teams and enterprise shift-handover briefings. Draft operational shift logs, outage notifications and technical situational reports (SITREPs) for management What you need to know: Enterprise network and infrastructure monitoring, including operational telemetry, network health and connectivity. First-line network troubleshooting, incident triage and escalation procedures. Service desk operations, trouble ticket management and end-user technical support. Cybersecurity sensor monitoring, logging feed availability and operational incident reporting. Must have’s: Associate degree in Computer Science, Information Technology, Cybersecurity or a related field or an equivalent combination of education, military service and technical work experience. CompTIA Network+ or an equivalent Department of Defense (DoD) 8570/8140 Information Assurance Technical (IAT) Level II baseline certification within 6 months of hire. 1+ years of relevant experience working in an enterprise NOC, SOC or IT Helpdesk/Service Desk environment. Fundamental understanding of networking concepts, protocols and architecture: TCP/IP, subnetting, VLANs, DNS, DHCP, BGP, OSPF and the OSI model. Working experience utilizing enterprise ticketing systems (ServiceNow, Jira or BMC Remedy) for ticket lifecycle management. Familiarity with network monitoring and event correlation tools (e.g., SolarWinds, Nagios, Splunk). Strong customer service orientation with the ability to communicate technical concepts calmly and clearly over the phone and in writing under high-pressure conditions. Ability to follow strict operational security (OPSEC) guidelines and handle procedures for sensitive enterprise data. Proven ability to analyze complex requirements and translate them into clear, actionable tasks and processes through critical thinking. Applicants must hold and maintain an active DOE Q or equivalent DoD Top Secret clearance. Beneficial to have: One or more of the following certifications: CompTIA Security+, Cisco Certified Support Technician (CCST), Cisco Certified Network Associate (CCNA) certification or ITIL v4 Foundation certification. Where it’s done: Onsite (Las Vegas, NV). #J-18808-Ljbffr ShorePoint