General Manager

General Manager

Job Category: Operations

Location: Charlotte, NC 28210, USA

Description

COMPANY OVERVIEW: Since its beginning in 2004, Elase reshaped the aesthetics industry by creating a workplace that engages, elevates, and empowers its people. Just as our employees create an unforgettable experience for all who walk through our doors, we are committed to providing the benefits, pay, and development that allow you to have a great experience at work every day. We take immense pride in fostering an inclusive environment where all our employees can flourish and cultivate a culture of empowerment and mutual support.

JOB SUMMARY: The General Manager is a passionate supporter and leader in each of our Elase Med Spa locations. This person is integral in driving our business for consistent sales growth. This position has an elevated level of business acumen, leadership abilities, and a strong background in operating a business at a high level and ensures that our spas are delivering the highest level of service to all clients. This person is ecstatic about Elase's offerings and services and is integral in empowering our team with the resources and training needed to deliver excellent service to our clients and delivering on our operational and sales expectations. This position reports to our Area Manager.

EDUCATION AND EXPERIENCE

• Bachelor's degree preferred; High School diploma required.
• 4+ years of relevant experience; experience in hospitality, retail or the spa industry preferred.
• 2+ years of experience managing high performing teams.
• Demonstrated achievement in managing a P&L, exceeding sales and KPI targets.
• Experience working with multi-units in the beauty and wellness space preferred.
• Fluent in computer and phone skills; technical knowledge of various software and applications (MS Office Suite, HubSpot, etc.)

ESSENTIAL SKILLS AND ABILITIES

• Ability to lead and develop diverse employees in a fast-paced work environment.
• Ability to learn quickly and approach all issues with a solution-oriented mindset.
• Exceptional organizational skills; ability to handle multiple situations and tasks at the same time and achieve them with excellence.
• Excellent interpersonal skills and ability to positively engage with clients and coworkers.
• Demonstrated ability to hold team members accountable to sales and core values expectations.
• Ability to comfortably learn modern technologies quickly.
• Genuine interest in the aesthetics industry.
• Excellent written, verbal, and active listening skills; ability to communicate at all levels of the organization.
• Experience managing employees with elevated medical credentials (nurses, opticians, medical assistants, etc.) preferred.

RESPONSIBILITIES

LEADERSHIP

• Lead a (10+) person team with diverse backgrounds of sales and medical expertise.
• Train and develop your team to operate with the highest standards of operations and client service.
• Develop the team by hosting regular and effective 1:1 touch bases and continued training.
• Lead the team by actively being on the floor, engaging with employees and developing their sales and client engagement abilities.
• Identify high-potential team members and create an internal pipeline for advancement.
• Recruit, retain, and develop a high-performing and diverse team.

SALES AND OPERATIONS

• Monitor spa goals including but not limited to revenue, margins, provider sales, and client retention. Identify key areas of opportunity and coach team members accordingly.
• Meet and exceed financial targets (sales and key performance indicators) set by regional and executive leadership.
• Manage all aspects of the spa's operations: including sales, customer service, employee relations, administrative tasks and all expectations in alignment with our policy and procedures.
• Champion Elase's core values and build and maintain relationships with clients, staff and the community.
• Own the full inventory lifecycle to ensure precise inventory management and proper supply budgeting and availability.
• Devise strategic business plans by analyzing sales results with the goal of meeting and exceeding our goals.
• Collaborate with corporate cross-functional partners (marketing, human resources, sales, operations, etc.) to continuously provide staff and client feedback to grow our business.
• Address all client feedback, escalating to all regional and executive leadership, as necessary.
• Stay curious and continuously provide feedback on improvement of process, procedures, and policies that will allow Elase to continue to grow.

OTHER DETAILS, COMPENSATION AND BENEFITS

• This position is in-person at our Charlotte location and requires an on-site presence 5 days a week. Full-time, minimum of 40 hours per week.
• Must be available to work when our locations are open (including some nights, weekends and Federal holidays).
• Full-time, salary exempt position ranging from $62,000-$75,000 plus annual bonus potential.
• Must be able to constantly move around the spa and occasionally lift and move objects.
• 401k with a company match.
• Paid Time Off and Paid Holidays.
• Affordable Health, Dental and Vision insurance with company contributions towards premiums.
• Company paid Disability and Life Insurance.
• Exceptional employee discounted treatments and products, and family/friend discounts
• Travel requirements: Some travel to Med Spa locations to observe and/or deploy projects. Participation in regional or brand events may be needed.

We share the full salary range in the interest of transparency; however, typical starting offers are not at the maximum. Final pay depends on experience and job-related qualifications.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Elase is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.