In-Home Services Practitioner Supervisor

$32.15 - $48.23 Hourly

$66,880 - $100,320 Annually

This position is a Pay Band C9

Posting Details

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, service and be part of meaningful change for New Mexico's future.

Interviews anticipated to be conducted within 2 weeks of closing date.

INCUMBENTS IN THIS POSITION WILL BE REQUIRED TO TRAVEL WITHIN THE STATE TO COMPLETE THEIR WORK ASSIGNMENTS.

INCUMBENTS IN THIS POSITION WILL BE REQUIRED TO HAVE A SOCIAL WORKER LICENSE.

*APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*


Why does the job exist?

The In-Home Services Practitioner Supervisor will oversee a team of In-Home Services Practitioners who develop and implement interventions with children and families receiving voluntary services to enhance families' capacity to provide for their children and enhance child well-being. IHS Practitioner Supervisors work collaboratively with internal and external partners to ensure the provision of quality services so as to achieve the goals of safety and well-being for children and families served by the Children Youth and Families Department (CYFD). They provide supervision and guidance to a team of workers who make day-to-day decisions regarding families in crisis, identify services/resources needed to address risk and safety issues where children are at risk of placement in substitute care and are subject to treatment plans determined by CYFD workers.


How does it get done?

• Devote a substantial portion of time assigning and directly supervising work of at least two (2) permanent/full time employees.

• Act upon leave requests, conducts annual performance evaluations, and recommend disciplinary actions.

• Conduct training of personnel; may interview and recommend selection of applicants.

• Provide career coaching through mentoring and arranges for outside training opportunities when possible.

• Make well-informed, effective, and timely decisions and perceive the impact and implications of those decisions.

• Listen effectively and clarifies information as needed.

• Identify and analyze problems; weigh relevance and accuracy of information; generate and evaluate alternative solutions; make recommendations.

• Write in a clear and concise manner.

• Develop networks and builds alliance; collaborate across boundaries to build strategic relationships and achieve common goals.

• Build and manage workforce based on organizational goals, budget considerations, and staffing needs.

• Ensure that employees are appropriately recruited, selected, and appraised, address performance issues.

• Keep up to date on occupationally specific technological developments; make effective use of technology to achieve results.

• Implement retention strategies to maintain a skilled and qualified workforce, including developing a written retention plan for all immediate reports to include a minimum of quarterly meetings.

• Provide administrative duties for unit, e.g., review for approval of employee¿s time sheets, leave requests, flex schedule requests, etc. to ensure appropriate coverage while creating and maintaining a positive work environment, review and approve travel, payments, etc.

• Review and assign cases to workers within the unit.

• Monitor caseloads to ensure maximum utilization and availability of services for families in need.

• Monitor worker-family contact to ensure level of contact is adequate to meet the needs of the family.

• Review and monitor referrals made to community providers.

• Function as contact for community providers.

• Collaborate across service areas and with providers to ensure comprehensive services for families in need.

• Review and approve comprehensive in-home services case plans.

• Review work product to ensure thorough, complete, and accurate identification of family needs, strengths, safety concerns, and risk factors.

• Assess and determine the required level of intervention based upon the family's needs, safety concerns, and risk factors.

• Coordinate, participate, and/or facilitate FCM (Family Centered Meeting), and/or multi-disciplinary meetings with families to develop appropriate case plans.

• Review and approve GAP fund expenditures consistent with agency policy and procedures.

• Review case record generated reports to determine unit's compliance with the national standards, performance-based budget measures, and agency policy and procedures.

• Conduct SDM (Structured Decision Making) case reviews.

• Review any Quality Assurance review results and work with office staff to develop and implement performance improvement plans.

• Participate in Quality Assurance reviews as required.

Ideal Candidate

Experience as it relates to:

• Working directly with Children, Youth, and their families;

• Partner with Community Service providers as it relates to Children, and Youth;

• Working with Youth in a school setting;

• Determining eligibility for services that might be needed for the Children, Youth and Families;

• Conduct and complete assessments of safety, risks, strengths, and family needs;

• Developing Safety plans for the Children, Youth and Families;

• Participate in multidisciplinary meetings;

• Identify, provide, and/or arrange timely assessments/evaluations/ interviews;

• Conduct medical case management activities for eligible clients.

Minimum Qualification

Master's Degree in Social Work, Guidance and Counseling, Counseling, Psychology, Sociology, or Criminology from an accredited college/university and two (2) years of any combination of experience including working with communities, working on health or social service-related matters, social work/case management experience, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field above licensure requirements and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience. May require a current license in New Mexico as a Doctoral Level Psychologist, Psychologist Associate, LCSW LISW, LMSW, LPC, LPCC, LMHC, LPAT or LMFT or eligibility for such licensure in accordance with New Mexico requirements.


Employment Requirements

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.


Working Conditions

Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel is required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints. Incumbent will be required to furnish a personal vehicle for carrying out assignments which may include transporting clients including children. Must have own mode of transportation.


Supplemental Information

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Agency Contact Information: Scott Patterson-Alatorre, View phone number on click.appcast.io. Email


For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.