Mobile Crisis Counselor, Marcus Alert

Part-time Mobile Crisis Counselor - Marcus Alert 988

Hourly Rate: $27.77

Available Schedules , may vary and include holidays

• Friday 8 am to 4:30 pm
• Saturday and Sunday 3 pm to 11:30 pm

Hampton-Newport News Community Services Board (H-NNCSB) is seeking a Mobile Crisis Counselor to provide community-based behavioral health and substance use crisis response throughout Hampton and Newport News. This position works alongside first responders and community partners to help individuals experiencing a behavioral health crisis, substance use concern, or homelessness-related emergency connect with the right level of care.

As part of the MARCUS Alert response, the Mobile Crisis Counselor provides behavioral health expertise in the field and may co-respond with law enforcement, fire and rescue personnel, medics, or other H-NNCSB crisis staff. The role combines crisis intervention, assessment, care coordination, referrals, and follow-up to help stabilize individuals and connect them with ongoing services.

Required qualifications/skills

• Master's Degree in human services with one year of experience in a psychiatric care setting.
• Must be registered with the Board of Counseling to practice as a QMHP or register as a QMHP trainee within 30 days of employment.
• Pre-admission screener certification training modules must be completed within 30 days of hire.

What You'll Do

• Provide mobile crisis response and behavioral health co-response with law enforcement, fire/medic personnel, and other CSB staff throughout the community.
• Conduct mental health and substance use assessments, provide crisis intervention and supportive counseling, and connect individuals and families to appropriate treatment and community resources.
• Coordinate with the Regional Crisis Call Center, mobile crisis teams, crisis receiving center, and Emergency Services to support stabilization, treatment access, and ECO/TDO processes when needed.
• Coordinate referrals, admissions, transportation, and follow-up services to ensure continuity of care.
• Maintain accurate clinical documentation and collaborate with counselors, case managers, peer specialists, first responders, and community partners on complex cases.

Why Join H-NNCSB?

At H-NNCSB, you'll be part of a team providing critical behavioral health services when and where people need them most. You'll work alongside first responders, crisis professionals, and community partners to help individuals move from crisis toward safety, stabilization, and ongoing support.

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.