Sales Associate I

Coach is a global fashion house founded in New York in 1941. Key Responsibilities Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards. Build lasting client relationships through personalized styling, product expertise, and fashion advice. Drive sales through cross‑selling, upselling, and tailored recommendations. Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases. Develop and execute personal sales plans; meet or exceed individual and team KPIs. Source new customers, maintain relationships, and follow up to close sales. Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs. Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards. Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures. Process transactions efficiently (purchases, returns, exchanges, online pickups). Support inventory cycles: receive shipments, stock shelves, and manage product movement. Assist teammates in functional areas as required. Foster a collaborative, trust‑based environment; encourage team performance. Participate in brand initiatives, training programs, and inclusion activities. Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor. Required Qualifications 1+ years of sales experience (luxury retail preferred). Knowledge of fashion trends and competitors. Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets. Strong English proficiency. Ability to work in a fast‑paced environment. Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom. Schedule Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Our Competencies for All Employees Courage: Provides direct, actionable feedback; faces people problems quickly and directly; takes negative action when necessary. Creativity: Generates new and unique ideas; sees connections among unrelated concepts; is original and valuable in brainstorming. Customer Focus: Dedicated to meeting internal and external customer expectations; uses customer information for improvement; builds and maintains trust. Dealing with Ambiguity: Copes with change; shifts gears comfortably; acts without full picture; embraces risk and uncertainty. Drive for Results: Exceeds goals; is top performer; bottom‑line oriented; pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people; builds rapport; maintains constructive relationships; uses diplomacy and tact. Learning on the Fly: Learns quickly; versatile learner; analyzes successes and failures; experiments; grasps underlying structure quickly. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; anticipates future consequences; has broad knowledge; future oriented; paints credible pictures and visions. Developing Direct Reports and Others: Provides challenging tasks; holds frequent development discussions; constructs compelling development plans. Building Effective Teams: Blends people; creates strong morale; fosters open dialogue; lets people finish and be responsible for their work; defines success for the whole team. Benefits Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance Base Pay Range $15.00 – $19.50 Equal Employment Opportunity Statement Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr Tapestry, Inc.