HVAC Service Manager

Regional Service ManagerJoin the best in the industry at Nex tech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of quality, value, and integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nex tech sets itself apart from other companies by being America's largest HVAC/R service provider.As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nex tech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nex tech today!The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.What Makes Nextech Different?Excellent health insurance options including a FREE employee only optionDental, vision, accident, critical illness, disability and supplemental life insurance optionsFREE life insurance equal to your annualized pay rate401k with a 50% match up to the first 5% of your contributions7 paid holidays2 paid personal days10 paid vacation daysMin compensation USD $85,000.00/Yr. Max compensation USD $110,000.00/Yr. ResponsibilitiesRecruiting and development of administration teamDelivery of all company goals and metricsProvide customer satisfactionDispatcher on-boardingEvaluate and perform annual reviews with operations manager approvalsReview company reports and share with teamCommunicate needs to field teams (Dispatchers, ASM's, Operations Manager, and VP's)Escalation point for callbacksSuccessfully promote company's image, appearance, and reputationManage customer relationships for assigned areaMaintain and communicate weekly activity scheduleEnsure efficient and well-planned scheduling of all callsEnsure area meets or exceeds customer and company SLA requirementsManage dispatchers and ensure company systems and procedures are followedBottom line accountability for assigned divisionsManage labor and material costsSupport ASM and the development of techniciansExcellent interpersonal and communication skills, both written and oralDeliver high level of customer service on a consistent basisQualifications5 years of field technical HVAC experience or equivalent business experienceHVAC management experienceTechnical knowledge necessary to provide value to our technicians and customersExtremely high level of urgency to resolve problemsHigh level of computer skillsAbility to build rapport with clientsProven track record in prior roleLevel personality with a drive for successAbility to focus on desired resultsStrong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlinesAbility to adapt to very fast-paced environment and deadlinesStrong attention to detailPhysical RequirementsAble to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.Able to sit at a computer for up to 8 hours