Senior Technical Delivery Manager - CRM Technology And Client Data

Summary

Leads technical delivery for CRM and client data initiatives, serving as the technical link between strategic Salesforce CRM architecture, business stakeholders, and implementation teams. Owns project-level technical design and guides delivery across Salesforce Data 360, Marketing Cloud, and related data platforms. This is a hybrid role based in New York City, with at least three days on-site each week.

Responsibilities

• Translate architecture into technical designs, data flows, and actionable user stories.
• Lead Agile delivery teams, manage sprint planning, resolve technical roadblocks, and coordinate vendors and internal partners.
• Validate Salesforce Data 360 features and ensure solutions follow architectural standards and engineering best practices.
• Manage release protocols, CI/CD, code reviews, automated testing, and quality assurance.
• Advise product owners and business stakeholders on technical options, effort, and platform capabilities.
• Investigate complex platform issues and provide feedback on performance, limitations, and opportunities.

Requirements

• At least 7 years of CRM, CDP, or Data 360 experience, including Salesforce Marketing Cloud, Data 360/CDP, and Salesforce Core.
• Bachelor's degree or equivalent experience; a master's degree is a plus.
• Experience with CRM development and configuration, consumer databases, data analytics, data processing, and data quality principles.
• Knowledge of environment and release management, code versioning, and deployment methodologies.
• Demonstrated use of basic AI in a current role; Salesforce Data 360/CDP Cloud Consultant certification is highly desired.
• Strong technical leadership, analytical problem-solving, communication, and project management skills.

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