Sr. Director of Outreach and Training

Job Description

Job Description

Title:  Senior Director of Outreach and Training

Location:  Lutherville, MD (Hybrid) 

Terms: Full-Time/Permanent 

Industry: Non-profit

Overview:  

The Senior Director of Outreach and Training provides strategic leadership for our non-profit client’s statewide outreach, education, and training portfolio, including Mental Health First Aid (MHFA) and Question, Persuade & Respond (QPR). This role oversees programs that increase behavioral health awareness, reduce stigma, develop community knowledge and skills, strengthen partnerships, promote access to resources and supports, and advance mental well-being across Maryland.

The Senior Director sets direction and ensures strong performance across multiple program areas, directly supervises the MHFA Training Director and other designated program leaders, and advances operational effectiveness, program quality, and sustainability. A central responsibility is to strengthen evaluation and demonstrate meaningful outcomes and public value, while growing partnerships and fee- for-service training revenue to sustain the organization’s impact.

Responsibilities: 

• Provides strategic leadership for outreach, education, and training portfolio, including child and family behavioral health awareness, older adult initiatives, community education, resource dissemination, MHFA, and QPR, ensuring alignment, quality, consistency, and continuous improvement across programs.
  

• Supervises and develops program leaders, including the MHFA Training Director, establishing clear goals, performance expectations, and accountability while supporting effective coordination and program delivery.
  

• Builds and sustains partnerships with community-based organizations, public agencies, providers, advocates, funders, and other stakeholders; guides statewide outreach and training growth, visibility, and access.
  

• Partners across departments to align outreach and training activities with communications, advocacy, development, operations, and other organizational priorities.
  

• Oversees program budgets, quality assurance, evaluation, performance measures, and grant and contract reporting; holds program leaders accountable for training standards, program fidelity, fiscal stewardship, and measurable outcomes.
  

• Partners with IT and program leaders to strengthen Salesforce and relevant training and learning management systems, including data capture, deliverable tracking, reporting, and decision- making.
  

• Strengthens and diversifies funding by securing $20K in Children’s Campaign sponsorship revenue and $20K from fee-for-service housing initiatives, and provides strategic oversight of training sales and partnerships to generate $200K in unrestricted fee-for-service training revenue.
  

• Provides senior-level oversight of MHFA and QPR strategy and performance, supporting the MHFA Training Director’s management of staff, contracted trainers and instructors, program partnerships, instructor development, and the Annual Instructor Summit.
  

• Supports the MHFA Training Director in maintaining effective relationships with the National Council for Mental Wellbeing, funders, and statewide partners, while ensuring training delivery and expansion remains aligned with the organization’s strategic priorities.
  

Qualifications

• Minimum of five years of progressive experience leading community outreach, education, training, public health, behavioral health, or related programs serving diverse populations.
  

• Bachelor’s degree from an accredited university or college
  

• Demonstrated success in strategic program development, implementation, growth, and continuous improvement of outreach, education, or training initiatives.
  

• Experience supervising managers and leading cross-functional work across multiple programs or initiatives.
  

• Experience with statewide or multi-site outreach, education, training, awareness, or community engagement initiatives, including events, campaigns, training programs, and development of community-facing content and resources.
  

• Knowledge of behavioral health systems, community resources, and factors that affect access to care for individuals and families.
  

• Strong experience with program evaluation, outcomes measurement, and continuous improvement, including demonstrating effectiveness, impact, and value to funders and stakeholders.
  

• Experience with budgeting, fiscal oversight, grant- or contract-funded programs, and revenue-generating education or training services.
  

• Experience leading systems improvement efforts supporting program operations, training quality, performance tracking, and grant or contract reporting.
  

• Proficiency in Microsoft Office required; experience with Salesforce or other CRM platforms,
  

• SharePoint, project management tools, and learning management systems preferred.
  

• Ability to provide strategic oversight of instructor-led training programs, external trainer networks, and quality or fidelity standards; knowledge of MHFA and QPR preferred.
  

• Health Insurance
  
• Dental Insurance
  
• Vision Insurance 
  
• HSA/HRA Offerings
  
• Life & Short Term/Long Term Disability 
  
• Wellness Programs
  
• Employee Assistant Program
  
• Counseling Services
  
• Travel and Identity Theft Servcies