Patient Care Coordinator

Dental Office Front Office Coordinator

We're looking to add team members to our successful private dental practice. As our patients' first point of contact, you'll be the friendly voice, providing exceptional customer service and patient support. We'll rely on you to listen to our patients and use your real passion for customer service to meet their needs. Because we believe our individual skills, backgrounds, and passions help us pioneer a new kind of dentistry, we'll train you to be the best. We believe in creating a positive company culture that embraces personal growth, teamwork, and high levels of trust among team members.

SUMMARY: You're a problem solver and can easily connect with patients! You can handle multiple phone lines while fielding in-office patient requests. We will train you to be skilled at maximizing dental insurance benefits as you are regularly in contact with insurance companies to coordinate and estimate benefits. You have excellent verbal and written communication skills, as well as the ability to prioritize effectively and manage your time. Most importantly, you are here to provide an incredible customer experience.

DUTIES & RESPONSIBILITIES:

• New patient experience management
• Answering multi-line inbound phone calls
• Support to the clinical team
• Insurance verifications and treatment estimates
• Patient tours of the office
• Scheduling appointments
• Patient communication via phone calls, texts and emails
• Fulfilling patient requests
• Treatment presentation
• Handling & processing payments & refunds
• Manage communication & practice management software
• Administrative tasks including faxes, scans, etc.
• Maintain cleanliness and organization of the office
• Entering & reporting on office & department statistics
• Performs other duties as assigned by management

COMPETENCIES:

• Diversity
• Ethics
• Customer Service
• Adaptability
• Organizational Support
• Planning/Organizing
• Professionalism
• Teamwork

REQUIREMENTS:

• High School diploma or general education degree (GED) required, Associate's Degree (AA) or Bachelor's Degree (BA) preferred but not required
• 2+ years of customer service experience
• Computer skills required: knowledgeable in Microsoft Office
• Physical demands and work environment:
• Continually required to sit
• Frequently required to stand
• Frequently required to walk
• Frequently required to utilize hand and finger dexterity
• Continually required to talk or hear while performing the duties of this job, the noise level in the work environment is usually moderate
• Software: Open Dental
• 3rd Party Finances: Care Credit Cherry Sunbit
• Benefits: Full Benefits: Medical Dental Vision 401K PTO Vacation

A-Team Dental Staffing LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.