HVAC Technical Support Specialist

HVAC Technical Support Specialist

We are hiring an experienced HVAC Technical Support Specialist to provide advanced product support and troubleshooting assistance to contractor customers, field technicians, and internal sales teams.

This role is designed for an experienced HVAC professional who understands how commercial systems operate in the field and can confidently diagnose installation, startup, controls, and service-related issues. Rather than performing routine administrative support, you will serve as a technical resource for customers working with a broad range of HVAC equipment and control systems.

The ideal candidate has a strong background in commercial HVAC service, controls, commissioning, or field support and is ready to apply that experience in a customer-facing technical support position.

What You'll Do

• Serve as the primary technical contact for contractors installing, servicing, and troubleshooting represented HVAC equipment
• Diagnose equipment, installation, controls, startup, and performance issues through phone, email, and remote technical support
• Guide field technicians through troubleshooting procedures and recommended corrective actions
• Support HVAC equipment commissioning, startup, and system integration questions
• Assist the sales team with technical product questions, equipment applications, and service-related customer needs
• Review equipment documentation, wiring diagrams, control sequences, and system specifications
• Help develop and interpret HVAC control sequences based on project and customer requirements
• Support communication and integration between equipment and controls from multiple manufacturers
• Document recurring technical issues and help identify opportunities to improve customer support and product training
• Coordinate with manufacturers, internal teams, and customers when additional technical resources are required