Field Service Technician II

Perform customer installations, maintenance, and service calls promptly and effectively Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory Perform scheduled maintenance, corrective repairs, and system overhauls Diagnose and resolve issues involving hardware, software, networking, and system configurations Manage network faults, system access, security settings, and remote connectivity Organize and triage customer issues, addressing problems proactively when possible Communicate with customers in an open, helpful, and professional manner focused on resolution Participate in virtual and hands-on training programs provided by NCR Atleos Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements Perform other related duties consistent with qualifications and business needs May be reassigned to adjacent service territories during standard shifts to meet operational needs Requirements Local candidate to the specific geographic area Authorized to work in the United States At least 19 years of age Valid driver's license and driving record that meets NCR Atleos fleet requirements PC skills, basic electronic skills, and operating system familiarity Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance, and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements Familiarity with large servers, mainframe computers, and imaging software A+ Certification, CompTIA, or Network+ (N+) Certification One (1) or more years of related experience Passage of screening criteria applicable to the job Core Competencies Demonstrates expertise in servicing and repairing electromechanical equipment, including ATMs and self-checkout systems, while effectively managing customer communications and technical issues. Proficient in performing maintenance, diagnostics, and compliance with safety standards. Highest-signal resume keywords Electromechanical Equipment Repair Customer Service Skills A+ Certification Network Management PC Skills Hard Skills Electromechanical Equipment System Diagnostics Scheduled Maintenance Corrective Repairs Network Fault Management Hardware Troubleshooting Software Troubleshooting Operating System Familiarity Basic Electronic Skills Imaging Software Soft Skills Professional Communication Proactive Problem Solving Organizational Skills Certifications & Qualifications A+ Certification CompTIA Certification Network+ Certification Industry Keywords Customer Installations Service Calls Health and Safety Standards Fleet Requirements Timekeeping Tools & Technologies ATMs Self-Checkout Systems Large Servers Mainframe Computers #J-18808-Ljbffr Jobtailor