Resident Services Specialist

Summary/Objective

The primary objective of the Resident Support Specialist is to respond to emergencies, provide lift assistance for falls, assist C.N.A.'s in AL/Memory Care as needed, respond to all escalated Care Alarms during the shift, complete incident reports, and communicate daily with Wellness Advocate and Wellness Coordinator. Answers incoming calls during shift. Assumes overall responsibility for security and safety of the campus and employees on duty.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Responds to care alarms in IL and resident emergencies in IL and AL.
2. Provides lift assistance for resident falls; calls paramedics when indicated.
3. Assists C.N.A.s in Assisted Living and Memory Care as needed with agitated or restless residents.
4. Answers all incoming calls during overnight hours, ensures all phone lines are transferred to Resident Support cell phone.
5. Completes Incident Reports and forwards to necessary personnel.
6. Responds to building emergencies and makes appropriate calls to maintenance and/or fire department; evacuates residents as necessary.
7. Supports residents with special needs in IL and AL, i.e. wandering, restless, fearful, etc.
8. Communicates with Wellness Advocate and Coordinator and/or Circle Nurse with special needs or follow up that is needed with residents.
9. Assumes overall responsibility for the security and safety of the campus and employees on duty.
10. Handles all urgent maintenance service requests from residents; notifies Maintenance Department as needed. Performs light maintenance, i.e. resetting breakers, plumbing problems) as requested.
11. Provides leadership in emergent situations and support to staff working overnight shift.
12. Maintains communication log for AL and IL throughout evening.
13. Performs nightly rounds, checks exterior doors, notes maintenance issues, unlocks and open Village Desk at scheduled time.
14. Understands all safety and emergency procedures as established by Peace Village.
15. Reports census, distributes notices to resident mailboxes, assists with clerical projects including data entry in Point Click Care, orders supplies and other special projects.
16. Ensures outstanding customer service in accordance with the mission of Peace Village.

Competencies

1. Critical thinking skills
2. Experience with lifting techniques using good body mechanics and general medical assessment skills.
3. Passion for our mission and extraordinary service
4. Ability to de-escalate agitated or confused residents
5. Team player, exhibits patience, diplomacy and excellent interpersonal skills.
6. Computer experience including Microsoft Office Suite
7. Exhibits professional behavior
8. Experience in Microsoft Office applications.

Supervisory Responsibility

This position assumes a leadership position for overnight staff.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands, and reach with hands and arms. The employee must be able to lift and/or move objects up to 50 pounds and occasionally life and/or move objects up to 75 pounds.

Position Type and Expected Hours of Work

This is a PRN position. This position works the overnight shift, and works some weekends. This position can be worked in combination with CNA/Companion position for more scheduling options.

Travel

No travel is required for this position.

Required Education and Experience

1. Two years or more of successful work experience in this or a related field with applicable management responsibilities.
2. Previous senior living -related experience desired.
3. C.N.A. certification preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.