Senior Business Relationship Analyst - Museum Technology

Job Purpose-

Serve as the primary technology relationship manager for the Museum, Factory Tour Center, and related visitor experience operations, enabling business needs through well-governed technology solutions.

Job Description-

1. Partner with business stakeholders to identify needs, define requirements, and prioritize technology investments.
2. Oversee the delivery, support, and lifecycle management of technology solutions that enable Museum operations, retail, ecommerce, marketing, collections management, exhibits, and visitor experiences.
3. Act as the primary liaison between Museum business teams, technology organizations, vendors, and service providers.
4. Provide hands-on functional ownership, business support, and technology oversight for the Museum’s ticketing, retail, ecommerce, collections management, email marketing, and workflow platforms.
5. Support Museum websites, digital signage, exhibit technology, media systems, and visitor-facing digital experiences.

Duties and Responsibilities-

1. Act as the primary liaison between Museum business teams, technology organizations, vendors, and service providers.
2. Manage technology demand, project intake, prioritization, and portfolio planning for Museum-supported applications and services.
3. Gather and document business requirements, evaluate solution options, and develop technology recommendations.
4. Coordinate solution delivery activities, including requirements, testing, deployment, training, and transition to support.
5. Monitor application health, vendor performance, support issues, and technology lifecycle risks.
6. Deliver vendor evaluations, RFP activities, and technology selection efforts.
7. Partner with Security, Privacy, Architecture, Procurement, and Compliance teams to ensure solutions meet enterprise standards.
8. Maintain technology roadmaps, documentation, support models, and operational procedures.
9. Provide hands-on functional ownership, business support, and technology oversight for the following platforms:

• Galaxy / eGalaxy (ticketing and visitor management)
• CounterPoint, Shopify, Cin7, and Clover (retail, ecommerce, inventory, and point-of-sale)
• Terentia and related collections management systems
• Salesforce Marketing Cloud and Dyspatch (email marketing and customer communications)
• Microsoft Forms and Power Automate solutions supporting visitor engagement and business workflows
• Museum websites, digital signage, exhibit technology, media systems, and visitor-facing digital experiences

1. Adhere to ISMS policies and procedures.

Any Additional Information/Specifics-

1. Bachelor’s degree in Business, Information Systems, Information Technology, or a related field, or equivalent experience.