Barista/Counter Serv

BaristaDo-Rite Donuts & Chicken is a chef-owned stop in Chicago known for hand-crafted artisan donuts, tasty chicken sandwiches, and scrambled-to-order breakfast sandwiches. We proudly serve eye-opening Dark Matter Coffee, which is ethically sourced and Chicago roasted. The culinary mantra at Do-Rite is focused on made in-house, small batch, and FRESH ALL DAY. We believe in people. We believe in treating our guests and staff well. EOE. We participate in E-Verify / Participamos en E-Verify.Baristas/Counter Servers are responsible for professionally and courteously taking, preparing, delivering and collecting payment for food and beverage orders for indoor and outdoor guests (including guests in vehicles in locations offering drive-thru service), confirming accuracy, proper packaging and collection of payment.Essential FunctionsAccurately take and confirm guest food and beverage orders (including special instructions and/or restrictions)Prepare and serve coffee, espresso, other beverages (including component ingredients) and serve to guestsProcess payments and balance all sales/receipts in compliance with restaurant policies and procedures, including reconciling and maintaining the security of the cash drawerAccurately, promptly, efficiently and safely assemble and transport food and beverage orders to indoor and outdoor guests (including guests in vehicles in locations offering drive-thru service)Sell and accurately account for gift cardsAvailable to work a variety of hours, days and shifts, including weekendsSafely and effectively move chairs, tables, highchairs and booster seatsSafely and effectively use and operate all necessary tools and equipment, including knives, coffee makers, grinders and a cappuccino/espresso machineAbility to effectively communicate in order to perform and follow job requirements in written and spoken directionAbility to multitask calmly and effectively in a busy, stressful environmentWork in a confined, crowded space of variable noise and temperature levelsAble to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 poundsAbility to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfacesKey Responsibilities and DutiesEnsure the overall guest experience exceeds expectations and anticipate guests' needsGreet guests with a warm, sincere smileUse tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesyUnderstand and respond knowledgeably to questions about the restaurant and menuUse sales techniques to present and encourage current promotions to guestsFollow all steps of serviceUnderstand and follow the food allergy procedure and special orders/restrictionsProficiency in the use and operation of all necessary tools and equipment, including the POS system, Frequent Diner, Gift Card and Credit Card terminalsComply with all safety and sanitation guidelines and proceduresFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookGet along well with others and be a team playerOther duties will be assigned as neededWe run background checks on all new hires in this position.