Hospital Leader on Duty

Position Purpose The Hospital Leader On Duty provides excellent veterinary care to our full‑service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents, sets the tone for the technical and customer support partners in the hospital, and fosters cohesion and motivation within the team. Essential Job Functions Greet clients and patients arriving for appointments, escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score), record in the electronic medical record, collect thorough patient histories, and document the patient visit in the EMRs. Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian and the credentialed Veterinary Technicians. Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian, and help maintain the electronic medical record. Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctors and clients, and maintain and update client/patient records. Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients. Under supervision of the veterinarian and/or veterinary technician, maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery, and prepare them for hospital discharge or transfer to an overnight care facility. Under supervision of the veterinarian and/or veterinary technician, perform in‑hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor); safely walk canine patients when necessary for elimination. Train new staff members and disseminate knowledge as required. Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity and a pre‑determined maintenance schedule. Perform inventory ordering, scheduling, and other logistics tasks as needed. Answer the practice phone and route calls appropriately; schedule appointments from callers or visitors to the practice. Monitor wait times and make accommodations during peak/busy times or during emergencies. Uphold and enforce all policies of Petco and Vetco Total Care. Oversee operations of the hospital and supervise the paraprofessional staff. Nature of Supervision In all activities related to the care and handling of individual patients and clients, the incumbent will take direct supervision from the Area Operations Manager. Supervisory Responsibility This position has immediate daily supervisory duties over our paraprofessional partners. Education / Experience Preferred to have at least 1 year of previous experience working in a veterinary practice or sufficient experience to ensure excellent performance at the above‑listed skills. Must have leadership capabilities. Must have excellent written and verbal communication skills. Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations. Must have telephone and computer skills. Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change. Work Environment The majority of job duties are conducted in the Veterinary Hospital. The position requires bending, kneeling, lifting (up to 30 pounds, as necessary), and standing for long periods of time. A large amount of the partner’s time will be spent in direct contact with clients and their pets. Contacts This position will regularly communicate with clients, service teams and management in both our Vetco Total Care Hospitals and Pet Care Centers. Legal and Compensation It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The pay ranges outlined below are presented in accordance with state‑specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. Salary Range: $21.75 - $35.00 Hourly or salary range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401‑K, incentives, and PTO, see EEO Statement Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr