Analyst I, Legal Operations & Services

Job Title

This position assists in coordinating the daily operations of processing functions and maintaining processing infrastructure to ensure service level agreements are met. Contributes to maintaining operational efficiency by conducting routine tests of programs, systems, and hardware/software changes to ensure system compatibility, functionality, and reliability. Under direct supervision, promptly responds to processing problems and client requests, troubleshooting issues, identifying root causes, and providing timely solutions to restore service and minimize the impact on clients and business operations.

Our team supports the Legal, Compliance & Corporate Affairs (LCCA) function within Tech Ops & Governance by leading enterprise-wide reporting and insights. We are focused on modernizing how LCCA operatesdriving innovation through the development of AI-powered agents, workflows, and automation solutions. Partnering closely across the organization, we work to scale efficient, data-driven processes that enhance decision-making and enable the business to move faster and more effectively.

What you will be doing:

• Performs analyses of the business goals, objectives and needs of the general business environment for appropriate FIS segment, division, group or line of business.
• Performs research and analysis to support business operations and presents findings to manager or project leader.
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Utilizes systems and data to resolve business issues in the most effective and productive manner.
• Identifies and implements best practices and suggests how to improve current practices.
• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/return on investment.
• Develops recommendations to solve problems and issues related to business operations.
• Analyzes and documents business processes and metrics and identifies improvement opportunities.
• May train internal employees on changes to business practices, processes or procedures.
• May perform special projects upon request and on occasion.

What you will need:

• Bachelor's degree in a relevant field of study, or equivalent of education experience
• Demonstrates AI fluency by leveraging generative AI and digital tools to improve research, streamline workflows, enhance analysis, and support more efficient decision-making.
• Ability to extract, interpret, and analyze legal operations data from multiple systems to identify trends, support informed decision-making, improve process efficiency, and mitigate operational risk.
• Possesses basic technical skills to navigate legal operations systems and tools, with nice-to-have experience using Power BI to support reporting, data visualization, and operational insights.
• Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
• Ability to manage confidential and sensitive legal, business, and employee data with a high degree of discretion, accuracy, and adherence to privacy, compliance, and information security requirements.
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.