CRISIS RESPONSE SYSTEM (CRS) PHONE COUNSELOR EVENING SUPERVISOR

CRISIS RESPONSE SYSTEM (CRS) PHONE COUNSELOR EVENING SUPERVISOR This is a Fulltime and onsite position. Salary range: $79,277.45 - $97,145.98 Salary is commensurate with education, credentials and experience. If interested, please send your resume and salary requirement to View email address on click.appcast.io, Salary requirement must be included to be given consideration for an interview. Closing date to submit resumes is November 12, 2026. Benefits include: paid vacation, paid sick leave and paid holidays; 403b retirement plan; health, vision and dental benefits; long term disability and AD D insurance; reimbursement for licensure; continuing education assistance; free parking. Benefits are subject to change based on annual budget and board of directors approval. Anne Arundel County Mental Health Agency is seeking a CRS Phone Counselor Evening Shift Supervisor who is responsible for managing the day-to-day activities of the Operations Center during the evening shift, including hiring, supervising and scheduling staff. The Supervisor reviews and approves notes from mental health phone counselors; provides monthly statistics to the CRS Director; and liaises with the Mobile Crisis Team (MCT) Supervisor and Critical Incident Team (CIT) Supervisor to ensure timely and effective communication and case-processing between MCT/CIT and operations. Major Duties Responsibilities: Provides supervision for evening shift phone counselors (providing clinical supervision may be required if the incumbent is independently licensed) Maintains policy and procedures for program operations Maintains the appropriate scheduling and workload budget (FTE's) for CRS programs Provides monthly schedule for OPS staffing Ensures daily review of client needs identified from ongoing communications with partner groups (hospitals, jails, police) and determines appropriate follow-up actions Provides guidelines for EHR notes and maintains and updates the system to capture note-taking Maintains an up-to-date resource guide to help assist with referrals and assist with the Network of Care Obtains feedback from partner groups and providers and makes needed recommendations for improvements Monitors the effectiveness of referral resources and makes recommendations for improvements Provides monthly statistics to the CRS Director Helps to coordinate and set up urgent care appointments, when appropriate Assists in the day to day supervision and scheduling of OPS staff Approves EHR notes written by OPS staff and provides ongoing feedback to staff Answers the phone, offering support while providing active listening and appropriate responses Provides linkage resources and documents offered referrals Provides EHR written summaries of phone calls Assesses the need for intervention by the CIT or MCT and communicates with teams to provide summaries for dispatch services Communicates effectively with callers to diffuse crisis situations Obtains authorizations for needed client services Provides support for clients and to the OPS team members through case debriefing with team Completes all required trainings on or before due date Performs other duties as assigned Qualifications Abilities: Masters Degree in Social Work or Clinical Counseling required LMSW, LGPC, LCPC or LCSW-C - Independently licensed preferred or must be able to obtain independent licensure within 12 months. Minimum two (2) years related experience Extensive knowledge of public and private mental health providers and community resources Knowledge acute medical, psychiatric and substance use symptoms, diagnoses and treatments Strong assessment (risk, suicidal, crisis intervention and diagnostic) counseling skills Ability to collaborate effectively in a team setting Ability to maintain effective and professional relationships with clients and others Excellent interpersonal skills required Excellent verbal and written skills Ability to promote a culture of empathy and compassion Available to work extended hours when necessary Salary/Compensation: $79,277 - $97,146 per year recblid 0zpt1j4lpxriksgxsc8w5a7fj0zllq