Investment Operations Associate

Investment Operations AssociateAs an Investment Operations Associate, you will support the operational infrastructure behind Savvy's centralized investment platform. As part of the SWIM team, you will own investment operations workflows across order management systems, Charles Schwab, Fidelity, and third-party investment platforms. Your responsibilities will include account and custodian setup, SMA onboarding, trading-permission reviews, trade-error processing, alternative-investment operations, reconciliations, audits, and platform maintenance. This is not a traditional back-office role—you will use AI-powered internal tools daily and help improve and expand them.You will collaborate closely with Trading, Client Service, Billing, Compliance, Operations, external SMA managers, and custodians to ensure accounts and investment vehicles are configured correctly, operational issues are resolved promptly, and investment processes remain accurate, controlled, and scalable.Responsibilities:Perform daily reviews of account restrictions, trading permissions, custodian data feeds, and other issues that may prevent accurate and timely trade execution.Own trade-error processing, including investigation, documentation, custodian coordination, corrective action, and resolution trackingServe as the primary point of contact for enabling options trading and margin within custodian accounts used for SWIM strategies, coordinating approvals, required documentation, and follow-up through completion.Coordinate custodian setup and operational onboarding for separately managed accounts (SMAs) and specialized strategies, including Nuveen, long/short direct indexing, and other third-party solutions.Coordinate the end-to-end operational implementation of alternative investments, including subscriptions, redemptions, custodian setup, funding requirements, capital calls, and issue resolution.Conduct scheduled audits of billing, trade execution, SWIM enrollment, model mapping, and account configuration; document findings and coordinate remediation.Build and maintain a centralized system of record for account approvals, custodian setup, operational exceptions, supporting documentation, controls, ownership, and resolution status.Operate and maintain internal automation tools that support daily operational workflows, and build or enhance automations as processes scale.Partner with Compliance and Operations leadership to develop procedures, controls, and escalation paths that support adherence to applicable FINRA and SEC requirements and firm trading policies.Must Have:3-5 years of experience in investment operations, brokerage operations, wealth management, or a related environment.Experience supporting traders, portfolio managers, or a centralized investment platform.Strong understanding of trade processing, settlement, reconciliation, and operational controls.Experience with Charles Schwab, Fidelity, or similar custodians, including account setup and approval workflows.Proven ability to manage recurring, detail-oriented workflows accurately and independently.Enthusiasm for using AI and automation to improve operational workflows.Nice to have:Experience supporting an RIA, asset manager, or centralized trading team.Working knowledge of Orion Eclipse or a comparable order management system.Track record of improving operational processes and controls.Familiarity with SMA onboarding, alternative-investment platforms such as iCapital or CAIS, and options or margin account setup.Benefits:Competitive salary and equity packageUnlimited PTO + paid company holidaysAccess to holistic medical, dental, and vision plansCompany 401(k), Commuter, and HSA/FSA plansNYC office in the heart of ManhattanLunch and snacks provided in the officeAccess to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right careAccess to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)