Drug Surveillance and Diversion Coordinator

Controlled Substance Management Specialist

Supports system-wide efforts to promote the safe handling and use of controlled substances through monitoring, auditing, and drug diversion prevention. Works closely with pharmacy teams and clinical departments to identify concerns, support investigations, improve processes, and ensure compliance with regulatory requirements.

Schedule: Full-Time

Shift: Days, 7:30AM - 4PM

Essential Duties and Responsibilities

• In partnership with site pharmacy automation coordinators and pharmacy supervisors/managers provides recommendations on day-to-day operations related to controlled substance management within pharmacy automation.
• Leads implementation of and updates of drug diversion analytics software at the system level
• Optimizes the use of diversion analytics technology across the system.
• Collaborates with departments, clinics, and procedural areas to ensure effective diversion prevention controls are in place for the purchasing, receiving, distribution, administration, wasting, and return of controlled substances
• Conducts audits of inventory of automated dispensing cabinets, administration and wasting documentation, and user access.
• Participates in policy and procedure development pertaining to drug diversion and controlled substances
• Presents diversion related metrics to the Medication Diversion Prevention Committee and other stakeholders as appropriate.
• Assists in the development of educational material for Mercyhealth patient care partners.
• Participates in investigation process of suspected drug diversion incidents from initiation to final disposition
• Maintains current knowledge of DEA, FDA, Wisconsin and Illinois state pharmacy controlled substance rules and regulations, and The Joint Commission standards related to medications storage and security.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

• High School diploma or GED required
• Bachelor's degree preferred
• Minimum of 3 years of pharmacy related experience in the use of pharmacy automation dispensing and storage technology.
• Knowledge and experience with controlled substances handling processes and / or controlled substance analytics
• Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, pharmacists, administration, etc)

Certification and Licensure

• Board Certified Pharmacy Technician (PTCB)
• Illinois Pharmacy Technician License
• Registered Wisconsin Pharmacy Technician
• ASHP Drug Diversion Professional Certification (Preferred)

Skills and Abilities N/A Special Physical Demands

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations. While performing the duties of this Job, the employee is frequently required to stand; use hands to finger, handle, or feel. The employee is required to talk, hear and smell. The employee is occasionally required to walk; sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.

Level of Supervision

Must be able to work independently with minimal supervision.

Supervises

No direct reports.

PAY RANGE:

$27.17 - $39.39

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated care across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women