Fraud Investigator - Banking, Financial Crimes & Fraud Resolution

Job Title: Fraud Investigator – Banking, Financial Crimes & Fraud Resolution

Job Location: Glen Allen, VA (Hybrid – Tuesday, Wednesday, Thursday onsite; Monday and Friday remote)

Employment Type: 6-Month Contract-to-Hire

Pay Range: $40–$51/hr W2, depending on experience

Potential Conversion Salary: $70,000–$105,000 annually, depending on experience, performance, and business needs

Work Schedule: Hybrid schedule with required Saturday rotation

Work Authorization: U.S. Citizens and Green Card holders

Position Overview

Our client, a leading regional financial institution in Glen Allen, Virginia, is seeking an experienced Fraud Investigator to support fraud detection, investigation, remediation, recovery, and resolution involving customer accounts, employees, vendors, and third parties.

This position combines financial fraud investigation, case management, analytical research, and customer-focused fraud resolution . The selected candidate will investigate suspicious activity, gather and document evidence, coordinate fraud recovery efforts, and provide professional support to customers impacted by potentially sensitive or financially damaging situations.

The ideal candidate brings 3–5+ years of fraud investigation experience , preferably within banking or financial services, along with strong analytical abilities, exceptional communication skills, and experience handling complex customer situations.

We're looking for someone who can independently manage investigations while demonstrating empathy, professionalism, and sound judgment when assisting fraud victims and resolving escalated concerns.

This is a hands-on fraud investigation and customer resolution position requiring both investigative expertise and strong customer-facing communication skills.

Key Responsibilities

• Investigate suspected fraud, financial crimes, suspicious transactions, and illegal activity involving customer accounts, employees, vendors, and third parties.
• Conduct thorough investigations by gathering information, analyzing transactions, reviewing account activity, and evaluating supporting documentation.
• Manage fraud cases from initial identification through investigation, recovery, remediation, and final resolution.
• Identify suspicious patterns, potential fraud schemes, and emerging risks using investigative and analytical techniques.
• Maintain accurate fraud case records, investigative findings, supporting evidence, and documentation in accordance with established policies and regulatory requirements.
• Coordinate fraud recovery activities and work with internal teams to minimize financial losses and resolve impacted customer accounts.
• Provide compassionate, professional support to customers who have experienced fraud or financial loss.
• Handle sensitive customer conversations, difficult situations, and escalated complaints while maintaining professionalism and empathy.
• Apply effective de-escalation, problem-solving, and customer service techniques in high-volume or complex customer interactions.
• Support fraud prevention, Anti-Money Laundering (AML) , and financial crime risk management activities.
• Collaborate with fraud operations, compliance, risk management, customer service, and other internal business teams.
• Coordinate with law enforcement or other applicable authorities when required.
• Prepare investigative summaries, case documentation, reports, and supporting evidence for internal or external review.
• Communicate investigation findings, resolution strategies, and case status updates to appropriate stakeholders.
• Follow established fraud investigation procedures, regulatory guidelines, and organizational security standards.
• Independently manage multiple investigations while balancing fraud risk, operational priorities, and the customer experience.

Required Qualifications

• 3–5+ years of professional experience in fraud investigation, fraud remediation, financial crime investigations, or related fraud operations.
• Strong knowledge of fraud detection, investigation, case management, recovery, and resolution .
• Experience investigating suspicious account activity, fraudulent transactions, or fraud involving customers, employees, vendors, or third parties.
• Hands-on experience gathering investigative evidence, documenting case findings, and maintaining accurate fraud records.
• Strong understanding of fraud risk management and familiarity with Anti-Money Laundering (AML) and financial crime concepts.
• Experience working in a high-volume customer service, call center, or customer-facing environment.
• Demonstrated ability to handle sensitive customer situations, fraud victim support, and difficult conversations professionally.
• Strong communication, active listening, empathy, and customer de-escalation skills .
• Excellent analytical, investigative, critical-thinking, and problem-solving abilities.
• Experience independently managing multiple cases, researching complex issues, and recommending appropriate resolutions.
• Ability to balance investigative requirements, fraud risk, regulatory considerations, and positive customer outcomes.
• Strong written communication skills, including investigative summaries, case documentation, and reporting.
• High level of professionalism, sound judgment, confidentiality, and attention to detail.
• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• Ability to work onsite in Glen Allen, VA, Tuesday through Thursday, and participate in a required Saturday rotation.
• Must be a U.S. Citizen or Green Card holder.

Preferred Qualifications

• Previous fraud investigation experience within banking, credit unions, or financial services organizations.
• Experience investigating consumer banking fraud, account fraud, suspicious transactions, or related financial crimes.
• Experience handling executive-level complaints, escalated customer concerns, or Office of the President cases .
• Background supporting fraud recovery, financial loss mitigation, and complex customer remediation.
• Experience working with fraud case management systems and investigation documentation platforms.
• Knowledge of AML procedures, financial crime prevention, fraud monitoring, and regulatory compliance.
• Experience coordinating investigations with compliance teams, risk management, internal security, or law enforcement.
• Strong background in high-volume fraud operations or banking customer service environments.
• Demonstrated success resolving sensitive customer disputes while maintaining regulatory compliance and customer satisfaction.

Why This Opportunity?

• Join a respected regional financial institution supporting critical fraud prevention and financial crime investigation initiatives.
• Play a meaningful role in protecting customers, investigating financial fraud, and helping fraud victims recover from difficult situations .
• Work with experienced fraud operations, compliance, risk management, and customer service professionals.
• Gain exposure to complex fraud investigations, financial crimes, recovery processes, and customer resolution strategies.
• Enjoy a hybrid work schedule with two remote weekdays , alongside the required Saturday rotation.
• Competitive contract compensation of $40–$51/hr W2 .
• Potential conversion to a permanent position with an anticipated annual salary range of $70,000–$105,000 , based on performance and business needs.
• Opportunity for long-term career growth within an established banking and financial services organization.

About Seneca Resources

Seneca Resources is a client-focused provider of Information Technology consulting services and workforce solutions for government and commercial organizations across the United States.

Our success is driven by a strong corporate culture that values collaboration, professional growth, and career development. We offer engaging work, competitive compensation, ongoing training, and opportunities for advancement.

Seneca Resources is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.