IT Help Desk Analyst

Under close supervision, incumbents typically perform routine support tasks within a limited scope, typically involving one unit, function, or process, following well-defined procedures in the Business Technology Management, Client Services, or System Engineering domains.

Incumbents may install or repair hardware or peripheral equipment; install or update software and operating systems, manage user accounts and technology inventory; resolve client incidents or requests; ensure software/hardware compliance with security policies; create, test, maintain, and deploy desktop products; configure and/or modify software programs; perform data import and export activities; monitor information technology systems to ensure integrity and tune the system to meet performance requirements; troubleshoot routine issues; and other related activities. Incumbent reports to the Director of IT.


You will find additional information about the job in the Duty Statement .

Working Conditions


Prolonged periods of sitting. Sit/Stand desks are provided for in-office use. Work in a high-rise building, with LED lighting, in downtown San Francisco. No parking available.

Monday through Friday, during typical business hours. Actual work hours will be determined upon hiring. The Commission supports a hybrid workplace model with office-based and remote-centered workers. This position is expected to work 2-days per week in the San Francisco (HQ) office. This is subject to change.

Effective July 1, 2026, the implementation of a default minimum of four in-person days per week is a statewide requirement for agencies and departments, consistent with Executive Order N-22-25 and guidance released by the California Department of Human Resources (CalHR) . This Telework Policy is subject to change .

Possibility of extension or becoming Permanent.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY TECHNICIAN

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-523093


Position #(s):
348-101-1400-XXX

Working Title:
IT Help Desk Analyst


Classification:
INFORMATION TECHNOLOGY TECHNICIAN $4,133.00 - $5,538.00 A
$4,485.00 - $6,011.00 B
$4,934.00 - $6,613.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
San Francisco County


Telework:
Hybrid


Job Type:
12 Month Limited Term - Full Time


Department Information
The California Coastal Commission is a small state agency responsible for protecting and enhancing California's coast and ocean resources. It does so through careful planning and regulation of environmentally-sustainable development, rigorous use of science, strong public participation, education, and effective intergovernmental coordination.

The California Coastal Commission values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees and their unique ideas inspire innovative solutions to further our mission of protecting and enhancing California's coast and ocean for present and future generations.

We have district offices in Arcata, San Francisco (headquarters), Santa Cruz, Ventura, Long Beach, San Diego and a small legislative office in Sacramento.


Department Website:


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/11/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


CA Coastal Commission
N/A
Attn: Human Resources
455 Market St. Suite 300


San Francisco , CA 94105


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


CA Coastal Commission
N/A
Human Resources
455 Market St. Suite 300


San Francisco , CA 94105


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Transcripts, Diploma, or Certifications

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


Knowledge of: Information technology systems and their use including, but not limited to, procedures, controls, and documentation.

Ability to: Analyze and take effective action; perform arithmetical computations; communicate effectively; work cooperatively with others and gain their respect and confidence; follow instructions.
Special Personal Characteristics: Willingness to work unusual shifts including evenings, nights, and weekends.



Benefits Benefit information can be found on the CalHR website and the CalPERS website.



Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website:
Hiring Unit Contact:
Scott Collier
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Ashley Reineman
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.