Commercial Lines Customer Service Representative

Job Description

Job Description

Title: Commercial Lines Customer Service Representative
Status: Full-Time | Hybrid
Location: Boerne or Stephenville, TX
Salary: Salary to be discussed by Bryant Staffing Solutions Recruiter
Visa Support: No Visa Sponsorship Available
Position Overview
We are seeking a highly experienced Commercial Lines Customer Service Representative to join an established insurance agency in a full-time, hybrid position. This opportunity offers a combination of in-office and remote work for a seasoned commercial insurance professional who can operate independently and make an immediate contribution.
Candidates must have a minimum of seven years of commercial lines insurance experience, with extensive knowledge of commercial insurance coverages, carrier relationships, quoting, renewals, and account management.
The ideal candidate will be a confident, self-sufficient professional who requires minimal to no additional training and can independently manage a demanding commercial book of business. Success in this role requires strong technical insurance expertise, sound judgment, exceptional organizational skills, and the ability to handle multiple priorities without constant supervision.
This position is particularly well suited for an experienced commercial insurance professional who values workplace flexibility while maintaining a high level of accountability, productivity, and client service.
Key Responsibilities

• Independently manage and service a high-volume portfolio of commercial insurance accounts, ensuring accuracy, responsiveness, and timely completion of all assigned activities.
• Oversee the commercial policy renewal process, beginning preparation approximately 90 days before expiration and coordinating necessary documentation, coverage reviews, loss information, and market submissions.
• Conduct renewal follow-ups approximately 60 days before expiration to obtain outstanding information and maintain established timelines.
• Prepare and coordinate renewal proposals, coverage recommendations, and binding requirements at least seven days before policy expiration, while accommodating accounts with shorter deadlines.
• Utilize established carrier relationships and commercial insurance expertise to obtain competitive quotes, evaluate coverage options, and resolve underwriting matters.
• Communicate directly with insurance carriers, managing general agents (MGAs), wholesalers, and underwriters regarding submissions, endorsements, policy modifications, renewals, and binding requirements.
• Independently prepare and process commercial insurance quotes for new and existing accounts using appropriate carrier systems and quoting platforms.
• Review commercial policies, endorsements, applications, and coverage details to identify discrepancies, coverage concerns, and opportunities for improvement.
• Maintain comprehensive and accurate client records, policy information, premium details, renewal schedules, and communication histories within the agency management system.
• Process authorized client payments and ensure transactions are properly documented.
• Provide knowledgeable guidance to commercial insurance clients regarding policy servicing, coverage questions, documentation requirements, and account-related matters.
• Support new commercial business opportunities by gathering underwriting information, preparing applications, obtaining quotes, and coordinating submissions through binding.
• Recognize opportunities to recommend additional commercial coverages and support cross-selling initiatives.
• Assist with prospective client follow-up, referral opportunities, and new business development activities.
• Maintain accurate production records for new policies, renewals, and additional coverage placements.
• Prioritize competing responsibilities, anticipate potential issues, and independently resolve routine servicing and underwriting challenges.
• Maintain consistent productivity, communication, and accountability while working in both remote and office environments.

Required Qualifications

• Minimum of seven years of commercial lines insurance experience. Candidates with fewer than seven years of relevant commercial insurance experience will not meet the minimum requirement.
• Active Property & Casualty (P&C) insurance license.
• Advanced knowledge of commercial insurance policies, coverage structures, endorsements, underwriting requirements, and industry terminology.
• Extensive hands-on experience with commercial insurance quoting, renewals, policy servicing, and account management.
• Strong familiarity with commercial insurance carriers, MGAs, wholesalers, and underwriting processes.
• Demonstrated ability to independently manage a commercial book of business with minimal supervision.
• Ability to assume responsibility for established accounts and contribute immediately with minimal to no additional training.
• Proven experience managing high account volumes, multiple deadlines, and complex commercial insurance transactions.
• Strong technical proficiency with insurance agency management systems, carrier portals, and commercial quoting platforms.
• Excellent organizational skills, accuracy, attention to detail, and time-management abilities.
• Strong written and verbal communication skills with clients, carriers, underwriters, and internal team members.
• Ability to identify and resolve policy servicing issues, underwriting concerns, and renewal challenges proactively.
• Demonstrated professionalism, reliability, accountability, and sound decision-making.
• Ability to maintain productivity, responsiveness, and consistent performance in a hybrid work arrangement.
• Willingness and ability to work both remotely and in-office as required.

Preferred Qualifications

• More than seven years of progressive commercial lines insurance experience, including independent responsibility for complex commercial accounts.
• Established experience working directly with multiple commercial insurance carriers and underwriting markets.
• Advanced commercial coverage knowledge and the ability to recognize coverage gaps or potential client exposures.
• Experience managing the complete commercial account lifecycle, from initial quoting through renewals and ongoing servicing.
• Demonstrated success in identifying cross-selling opportunities and supporting commercial account growth.
• Experience with new business submissions, prospect development, and referral follow-up.
• Familiarity with multiple insurance agency management systems and commercial rating platforms.
• Previous success in a position requiring substantial autonomy, independent problem-solving, and limited supervision.

Key Skills Required

• Advanced Commercial Lines Insurance Knowledge
• Independent Commercial Account Management
• Commercial Coverage Analysis
• Carrier and Underwriter Relationship Management
• Commercial Insurance Quoting and Marketing
• Renewal Planning and Execution
• High-Volume Account Servicing
• Insurance Agency Management Systems
• Underwriting Coordination and Problem-Solving
• Client Relationship Management
• Time Management and Deadline Prioritization
• Independent Decision-Making
• Remote Work Accountability and Self-Management
• Cross-Selling and Business Development
• Accuracy, Organization, and Attention to Detail

Work Arrangement
Hybrid – Combination of In-Office and Remote Work
This position offers a hybrid work arrangement for a highly qualified commercial insurance professional with at least seven years of directly relevant experience.
The selected candidate must be capable of independently handling commercial account responsibilities, maintaining excellent client service, meeting established deadlines, and delivering consistent results without extensive training or ongoing supervision.
In-office attendance will be required as determined by operational needs. The specific balance between remote and in-office work will be discussed during the interview process.
Why This Location?
Boerne, TX: Situated in the scenic Texas Hill Country, Boerne offers a welcoming community, outdoor recreation, local restaurants, boutique shopping, and convenient access to San Antonio's entertainment and cultural attractions.
Stephenville, TX: Known for its friendly community and relaxed lifestyle, Stephenville offers local dining, outdoor recreation, community events, and a small-town atmosphere with access to the broader North Texas region.
Both locations provide an opportunity to enjoy a Texas lifestyle while benefiting from the flexibility of a hybrid professional position.