Key Account Manager

Job Description

Job Description

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 40 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products. We are proud to represent products from leading manufacturing companies including 3M, Henkel Loctite, Momentive, Brady, Kimberly Clark, Ansell Edmont, and many others. We specialize in sales and service solutions to manufacturing companies in both OEM and MRO applications.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Job Summary

R.S. Hughes Company is seeking a dynamic and results-driven Key Account Manager to join our team. The successful candidate will be responsible for calling on and developing high-potential accounts across a designated geographic zone. This role is crucial in driving the company's growth by focusing on strategic account management and program/product development. This role is expected to adhere to all company policies and safety protocols.

Core Responsibilities

Develop Regional High Potential Account List:

• Cultivate and develop high-potential accounts across a geographic zone.
• Manage a focused list of 40 high-potential accounts segmented into three categories: Focus (25%), Invest (50%), and Review (25%).  

Key Account Management:

• Align accounts with geographic and regional zones, ensuring a comprehensive national scope.
• Develop and implement strategic plans to maximize account growth and profitability.
• Regularly review and adjust account strategies to meet dynamic market demands

Program and Product Development:

• Collaborate with internal teams to develop and enhance programs and products tailored to the needs of key accounts.
• Maintain up-to-date expertise on R.S. Hughes' product offerings and industry trends.
• Provide valuable feedback to product development teams to drive continuous improvement.

Relationship Building:

• Establish and nurture strong relationships with key decision-makers and stakeholders within accounts.
• Act as the primary point of contact, ensuring exceptional customer service and satisfaction.

Performance Tracking and Reporting:

• Monitor and report on key performance metrics related to account development and revenue growth.
• Utilize CRM tools and other resources to track progress and identify opportunities for improvement.

Career Development:

• Engage in continuous professional development as a potential track towards National Business Development roles.
• Participate in training and development programs to enhance skills and knowledge.
• Other job duties as assigned

Basic Qualifications

• Bachelor’s degree and & 7+ years outside product related B2B sales experience, or equivalent combination of education and experience.

Skills  

Sales Acumen:

• Strong understanding of sales processes and techniques.
• Proven ability to close deals and achieve sales targets.

Technical Knowledge:

• Knowledge of industrial products and their applications.
• Ability to understand and convey technical information to clients.

Negotiation Skills:

• Excellent negotiation and conflict resolution skills.
• Ability to create win-win scenarios for both the company and the client.

Project Management:

• Ability to manage multiple projects simultaneously.
• Strong organizational and time-management skills.

Analytical Skills:

• Proficiency in data analysis and interpretation.
• Ability to use data to drive decision-making and strategy development.

Customer-Centric Mindset:

• Strong focus on customer satisfaction and relationship management.
• Ability to anticipate customer needs and provide proactive solutions.

Adaptability:

• Ability to thrive in a fast-paced and dynamic environment.
• Willingness to adapt to changing market conditions and client needs.

Problem-Solving:

• Strong problem-solving skills and the ability to handle complex situations.
• Creative thinking to develop innovative solutions for clients.

Team Collaboration:

• Ability to work effectively with cross-functional teams.
• Strong collaboration and teamwork skills.

Communication Skills:

• Excellent verbal and written communication skills.
• Ability to present information clearly and persuasively to different audiences.

Target compensation for this exempt position (Base plus bonus/ commission) $140- $150k DOE