Product Support Sales Representative (PSSR)

Job Description

Job Description

Description:

The Product Support Sales Representative (PSSR) serves as the primary customer-facing contact for parts and service sales, ensuring Caterpillar equipment operates efficiently and reliably. This role focuses on building strong relationships with customers, providing expert maintenance recommendations, and coordinating solutions across internal departments. PSSRs help customers reduce operating costs, improve machine performance, and plan for lifecycle maintenance needs.

Requirements:

Knowledge and Skill Requirements

• Strong understanding of heavy equipment, applications, and product lines.

• Ability to perform equipment inspections, including undercarriage measurements.

• Excellent verbal and written communication skills for customer interaction.

• Sales and negotiation skills to maximize parts and service opportunities.

• Organizational skills for managing a sales territory and tracking customer contacts.

Preferred Qualification(s)

• Background in equipment sales or service within the heavy equipment industry.

• Familiarity with Caterpillar maintenance programs and rebuild options.

• Experience using CRM tools and reporting systems.

Education Requirements

• High school diploma or equivalent required; college degree in Business, Marketing, or related field preferred.

Essential Job Functions

• Proactively call on customers in an assigned territory to sell parts, service, and support solutions.

• Inspect equipment and provide technical data to assist customers with maintenance planning.

• Recommend parts, rebuild options, and performance improvements to reduce operating costs.

• Coordinate with Parts, Service, and Equipment Management teams to fulfill customer needs.

• Maintain accurate records of customer interactions and sales activities.

• Develop strategies to grow parts and service sales within the territory.

Leadership Responsibilities

• None; this is an individual contributor role.

Preferred Experience and Skills

• Several years of experience in heavy equipment sales or service.

• Strong technical aptitude for understanding machine performance and maintenance requirements.

• Ability to build long-term customer relationships and deliver value-added solutions.

Physical and Mental Requirements

• Ability to travel within assigned territory and visit customer sites.

• Frequent standing, walking, and occasional climbing on equipment for inspections.

• Mental focus for planning, problem-solving, and customer engagement.

Work Environment

• Interaction with internal teams and external customers.

• Requires adherence to company safety guidelines and PPE when inspecting equipment.

Why Stowers Machinery? At Stowers Machinery, you’re not just taking a job—you’re joining a team that powers progress across East Tennessee as a trusted Caterpillar dealer. We invest in our people with hands-on training, clear career paths, and opportunities to grow across departments. You’ll work alongside experienced teammates who value safety, teamwork, and doing things the right way—while making a real impact on customers and communities.

What You’ll Get (Benefits & Perks):

• Competitive pay + company performance incentives
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Paid time off + holidays
• Ongoing training and career development
• Opportunities for internal growth and advancement
• Employee recognition programs
• Supportive, team-first culture

If you’re looking for a place where your work matters, your skills keep growing, and your team has your back—Stowers is it!