Accounts Receivable Specialist

Position Summary:

The Accounts Receivable role administers account collections, coordinates dispute resolution with other teams, reconciles customer accounts, initiates refund/credit requests and initiates write offs.

Role Responsibilities:

• Manage the daily accounts receivable operations for an assigned business unit, including monitoring and managing accounts to ensure timely payment of outstanding invoices.
• Contact customers via phone, e-mail, and written correspondence to collect overdue balances.
• Maintain accurate collection notes and account records with ERP/accounting system.
• Review aging reports and prioritize collection activities based on delinquency status in order to meet DSO goals.
• Collaborate with Commercial Team, Customer Service and Accounting teams to resolve collection barriers.
• Escalate high-risk, severely past due or disputed accounts to management.
• Support month-end closing activities and accounts receivable reporting.
• Maintain compliance with company credit and collection policies.
• Review credit memos and other adjustments to accounts and receivables operations.
• Ensure timely and accurate submission of invoices to the customer to meet all contractual requirements.
• Confirm the accuracy of accounting application information.
• Communicate with customer regarding unapplied cash and charge backs applied to the customer accounts.
• Track and resolve payment discrepancy issues.
• Accurately notate customer interactions.
• Other duties as assigned by management.

Qualifications:

• 10+ years’ experience in a Collections role.
• Experience with Microsoft Excel, Vlookups and Pivot tables.
• Experience in Netsuite or other ERP system
• Ability to work in a fast-paced environment with changing priorities.
• Ability to work independently with little supervision yet maintain a team environment.
• Excellent verbal and written communication skills
• Ability to manage multiple accounts and prioritize workload effectively
• Customer-focused approach while maintain collection objectives.

Highly organized, extremely detailed oriented, and ability to multi-task in a fast-paced environment.

Comprehensive Medical Plan with Prescription Coverage | Dental Plan | Vision Plan | Life Insurance | 401K Program with Company Match | Paid Holidays | Paid Time Off Company Training Program | Tuition Reimbursement Program | Utilize Latest Technologies and Linen Methodologies | Casual Work Environment