Automotive Mobile Diagnostic Technician

Applies technical knowledge to assist customers Answers inbound and outbound phone calls in support of Autel scanning unit Answers technical questions relating to the scanning procedures of the Autel unit Conducts research to understand, explain, and resolve technology issues on the vehicle Provides top tier service to customers as a Mobile Diagnostic Technician Requirements 2+ years of prior experience as a Diagnostic technician required; I-CAR & ASE certifications preferred Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned Must be able to pass all pre-employment screenings including background checks Minimum age requirement of 21+ years Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs Ability to read and understand instructions, written estimates, and work orders Effective verbal and written communication skills Work through competing priorities and adapt easily to a fast-paced environment Ability to provide personable, friendly customer service to internal and external customers Must be eligible to work in the U.S. with no restrictions Core Competencies Demonstrates expertise in Mobile Diagnostics and customer service, with a strong ability to resolve technical issues related to Autel scanning units. Proficient in reading and understanding technical documentation and providing effective communication to customers. Highest-signal resume keywords Mobile Diagnostic Technician Experience I-CAR Certification ASE Certification Technical Knowledge of Autel Scanning Unit Effective Communication Skills ATS Optimization Keywords Hard Skills Diagnostic Technician Experience Technical Issue Resolution Research Skills Understanding of Scanning Procedures Ability to Read Work Orders Soft Skills Personable Customer Service Adaptability in Fast-Paced Environment Effective Verbal Communication Written Communication Skills Certifications & Qualifications I-CAR Certification ASE Certification Industry Keywords Mobile Diagnostics Customer Support Technical Support Automotive Technology Tools & Technologies Autel Scanning Unit Diagnostic Tools #J-18808-Ljbffr