Medical Assistant

Medical Assistant

The Medical Assistant plays a pivotal role in supporting clinicians and ensuring efficient daily operations. This position requires full-time availability and may include some weekend shifts as needed. Work hours may vary based on location, patient volume, and business needs.

Medical Assistants at CloseKnit perform a blend of clinical and administrative duties, working closely with providers and staff to deliver accurate, timely, and high-quality patient care.

This is a float/full-time position requiring travel between nearby practices.

• Work schedules may vary depending on practice location, patient demand, and operational requirements.

• Based on business needs, Medical Assistants may be required to work at multiple clinical locations.

• Flexibility is essential to support coverage needs and ensure continuity of patient care across practices.

• The schedule for this position will mostly be Monday - Friday, 8:00 AM - 4:30 PM.

Core Responsibilities

Clinical Responsibilities

• Assist providers with exams, diagnostic testing, and in-office procedures.

• Conduct clinical intake, including detailed patient histories and vitals.

• Administer injections and medications as directed by licensed providers.

• Perform venipuncture and collect lab specimens (blood, urine, POC testing, etc.).

• Operate medical equipment such as EKG machines and other diagnostic tools.

• Prepare specimens for laboratory testing and conduct basic lab procedures.

• Educate patients on treatment plans, follow-up care, and self-care instructions.

• Maintain clean, stocked, and properly sanitized exam rooms.

• Support quality initiatives, including PCMH-related tasks and clinical KPI adherence.

Administrative Responsibilities

• Greet and register patients with a professional, friendly demeanor.

• Manage check-ins, check-outs, and verify insurance coverage.

• Maintain and update patient information in the electronic health record (EHR).

• Schedule and reschedule patient appointments, including physicals and chronic care visits.

• Process prior authorizations, referrals, and daily patient callbacks.

• Track and link diagnostic imaging orders to results.

• Manage inventory, medical supplies, and perform daily opening and closing procedures.

• Ensure compliance with all regulatory requirements, including HIPAA and OSHA.

• Support staff coverage needs and assist team members when necessary.

• Communicate clearly and professionally, both orally and in writing.

Technical & Operational Expertise

• Proficiency in EHR systems and medical software.

• Ability to troubleshoot minor equipment or software issues.

• Stay current with evolving clinical practices and technologies.

• Provide basic technical guidance to team members regarding medical equipment or EHR workflows.

Professional Expectations

• Maintain patient confidentiality and uphold ethical and legal standards.

• Demonstrate professionalism through punctuality, appropriate attire, and respectful communication.

• Exhibit strong problem-solving skills and adaptability in a fast-paced environment.

• Deliver patient-centered service with empathy, patience, and compassion.

Required Qualifications

• High School Diploma or GED.

• Completion of an accredited Medical Assistant training program.

• Current CCMA, CMA, or RMA certification.

• Spanish/English Bilingual.

• 2+ years of Medical Assistant experience.

• Experience using EMR systems.

Competency in:

• Clinical intake and patient data collection.

• Lab specimen collection (including venipuncture).

• Point-of-care testing.

• EKG testing.

• Must meet all applicable state requirements and maintain active certifications.

Preferred Qualifications

• 2+ years of customer service experience.

• Experience in primary care, internal medicine, immediate care, or emergency care.

• Familiarity with systems such as eClinicalWorks or Athena.

• Proficiency in Microsoft Office Suite.

• Knowledge of population health initiatives.

• CPR or BLS Certified.

Physical Requirements

Requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.

Working Relationships

• Clinicians (providers and advanced practice clinicians).

• Clinical support staff.

• Administrative and practice leadership teams.

Why Join CloseKnit

• Competitive compensation based on experience and qualifications.

• Professional development and continuing education opportunities.

• Supportive, collaborative, and inclusive work culture.